Account Manager

Aptitude 8, the leading technical consulting firm in the HubSpot ecosystem, is seeking an Account Manager, to enrich our client relationships and foster long-term success. This role is vital in ensuring that our clients receive unparalleled support and advocacy from onboarding the initial engagement through ongoing project success. 

Ideal candidates will excel in creating meaningful experiences and building relationships, they will possess strong communication and organizational skills, and have a natural talent for identifying and nurturing growth opportunities within client accounts. 

 

About You

• Client Champion: Passionate about nurturing client relationships, you are committed to understanding and advocating for client needs, ensuring they are met with enthusiasm and precision.
• Empathetic Communicator: Your exceptional communication skills enable you to connect with clients genuinely, ensuring they feel supported and valued at every touchpoint.
• Proactive Problem Solver: With a proactive approach, you anticipate challenges and work collaboratively towards solutions that enhance client satisfaction and success.
• Strategic Growth Identifier: You have a keen eye for identifying growth and expansion opportunities within client accounts, contributing to their success and our firm's growth.
• Detail-Oriented Organizer: Your meticulous organizational skills ensure that every client interaction is well-prepared and executed, leading to seamless and positive experiences.

 

A Normal Day in This Role

• Advocating for Client Needs: Act as the primary advocate for the client within our organization, ensuring their needs and expectations are communicated and addressed effectively by our delivery teams. 
• Creating Positive Experiences: Exceed client expectations through every interaction by transforming routine check-ins into opportunities for engagement, providing insights, and strengthening relationships.
• Ensuring Smooth Onboarding and Handoffs: Facilitate a welcoming and informative onboarding process for new clients, setting the stage for a supportive and collaborative relationship.
• Maintaining Regular Communication and Support: Keep clients informed with consistent and meaningful communication, offering updates, insights, and opportunities to reinforce their decision to partner with us.
• Facilitating and Preparing for Escalations: Anticipate potential challenges and prepare accordingly, organizing resources and coordinating responses to ensure swift and positive resolutions that make customers feel that we are truly on their side. 
• Identifying Expansion Opportunities: Regularly assess client accounts for growth opportunities, leveraging insights from interactions and feedback to propose value-added services or products that align with their evolving needs.
• Sales Collaboration: While this role is not directly quota carrying, nor is it responsible for the sales process, you will often collaborate with our sales team to both identify and support new opportunities with our existing customer base.

 

What Success Looks Like 

Success in this role will be determined by a few key factors: 

1. Client satisfaction and CSAT scores
2. Effective resolution of escalations
3. Net $ retention of customer accounts
4. Expansion opportunities created within our base

 

About Us

Aptitude 8 is the most technical partner in the HubSpot Ecosystem. We’re not a marketing agency who struggles to say yes to technical projects, we’re a technical consulting firm focused on helping mid market companies get the most out of HubSpot. Across our services teams, we help our clients deliver wonderful buying experiences. We are on a mission to win HubSpot and capture the $19 Billion HubSpot Ecosystem opportunity.