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Customer Experience Manager - Market Testing Team

Torrance, CA

What we’re building

Our vision is to electrify all waterborne vessels, and we're starting with electric water sport boats.

Gas boats dominate today’s marine industry not because of great product offerings but because of a lack of better alternatives. Boaters have grown accustomed to vehicles that feel stuck in the 1980s: unreliable, expensive, loud, noxious, and a nightmare to own and operate. They’re also awful for the water and air they reside in.

By contrast, electric boats are superior in nearly every way: not only are they far more reliable and less costly to operate, but they’re also quieter, quicker, and cleaner, with no fumes or pollutants. However, they’ve been held back by both the technology and the talent to make them truly competitive with gas alternatives. That’s Arc’s opportunity.

Using modern, aerospace- and automotive-inspired techniques, we’re building our hulls, batteries, cooling systems, firmware, and software together to deliver the next generation of watercraft.

Who we’re looking for

We’re seeking someone who is passionate about our vision, thrives on challenges, and embraces continuous learning. We pride ourselves on transparency and foster a lean, high-trust environment where everyone takes ownership of their domain.

As the Customer Experience Manager of the Market Testing Team, you will be responsible for assessing the viability of various markets by conducting demos and sales events across the United States and Canada. Along the way, you will build lasting relationships with customers, close high-value sales, and generate enthusiasm for the Arc brand.

You will work closely with industry stakeholders and partners to expand our presence while managing the logistics of touring through multiple cities and states. As part of Arc, you’ll not only help shape the company’s growth strategy but also set the standard for the emerging electric boat industry.

Core Responsibilities

  • Assessing opportunities in various North American markets by testing customer engagement and demand for Arc’s electric boats.
  • Presenting market analyses to management and assist in planning strategic direction for each market.
  • Closing high-value sales to meet quarterly goals by effectively addressing customer needs and objections.
  • Developing and managing a robust sales pipeline by identifying and qualifying leads.
  • Leading boat demos 4–5 days per week, providing an unparalleled customer experience.
  • Responding to new demo requests and reservations quickly.
  • Building and maintaining relationships with partners and industry professionals to expand Arc’s reach.
  • Planing and executing local and out-of-state demo tours, sales events, boat deliveries, and associated travel.
  • Leading and managing a team of dedicated Customer Experience Specialists to achieve team goals.
  • Presenting sales reports and forecasts to management.
  • Collaborating with the marketing and product teams to refine the sales strategy and support brand initiatives.
  • Synthesizing and share customer feedback with relevant stakeholders.
  • Maintaining high data integrity in our CRM by keeping records accurate and up to date.

Basic Qualifications

  • Minimum of three years of experience in sales, preferably in the consumer goods space.
  • Proven ability to build relationships and close high-ticket sales.
  • Willingness to travel approximately 60–70% of the time.
  • Must be able to work weekends
  • Exceptional communication and customer service skills.
  • Ability to work independently and make strategic decisions in dynamic situations.
  • A resourceful, problem-solving mindset for handling on-the-spot challenges.
  • Enthusiasm for supporting the broader Arc sales team when ad hoc assistance is needed.
  • Ability or willingness to learn to tow and operate a boat.

Bonus Qualifications

  • Knowledge of or experience in the marine industry.
  • Experience leading a small team.
  • Familiarity with water sports, specifically wake surfing and wakeboarding.
  • Technical aptitude for minor troubleshooting of boats and trailers.
  • Experience with CRM tools for managing customer relationships.

At Arc, we encourage diversity and consider all qualified applicants equally for employment, regardless of background, identity, or status. If you don’t meet every qualification listed, we still encourage you to apply—passion and aptitude make up for a lot.

Our values

We value these five things above all else:

  • Ownership over both your work and the company’s success
  • Empathy for colleagues and for customers
  • Humility in problem solving and collaboration
  • Pragmatism for navigating ambiguity quickly and sensibly
  • Inclusion of different backgrounds, opinions, cultures, etc.

Given that we operate in a fast-paced environment, alignment with these values is essential. We’d be happy to elaborate on any of them during the interview process.

What we offer

  • Talented teammates who challenge you to be better.
  • Access to and input on a wide range of business activities.
  • Salary between $115k-$145k
  • Semi-annual bonuses tied to impact.
  • Meaningful equity stake in the company.
  • The opportunity to influence industry-defining vehicles.
  • The ability to drive positive environmental change through your work.
  • Nearly free health insurance (99% covered) and a 401(k).
  • Generous parental leave.
  • Daily lunches, abundant snacks, company swag, and more.
  • Boat rides!

We look forward to hearing from you soon!

The Crew at Arc

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