Job Application for Senior Account Liaison at Arc Hospice & Palliative Care

At Arc Hospice & Palliative Care, we are united by a mission to bring comfort, dignity, and compassionate support to every patient and family we serve. Join a team where your work has purpose, and your growth is supported.

Role Snapshot

Position: Senior Account Liaison – Strategic Hospice Care Consultant
Territory: Marion and Alachua Counties and surrounding areas (field-based)
Focus: Senior-level hospice outreach, strategic referral partnerships, and market growth
Schedule: Full-time
Work Setting: Field, hospitals, provider offices, and community partner locations

Role Summary

As a Senior Account Liaison – Strategic Hospice Care Consultant at Arc Hospice & Palliative Care, you will lead advanced hospice outreach and business development efforts across Marion, Alachua, and surrounding counties. This role is designed for a seasoned hospice outreach professional who brings deep market knowledge, strong referral relationships, and the ability to mentor others while expanding access to compassionate end-of-life care.

Overview
The Senior Account Liaison serves as a high-performing, field-based ambassador responsible for developing and sustaining strategic relationships with key referral sources and supporting market growth within the assigned territory. This role collaborates closely with operational and clinical leaders to identify growth opportunities, support referral strategy development, and coach Account Liaisons. The Senior Liaison brings extensive experience in hospice outreach, referral generation, and conversion, and frequently serves as a resource for complex referral scenarios and provider partnerships.

Key Responsibilities

Represent Arc Hospice & Palliative Care professionally and strategically in the community, fostering trust with key providers and partners
Build and maintain high-value referral pipelines through consistent outreach and meaningful engagement with physicians, hospitals, facilities, and community referral sources
Serve as a mentor and resource to Account Liaisons by sharing expertise and modeling best practices in hospice referral generation and conversion
Identify and address barriers to access through in-depth provider discussions and solution-focused presentations of hospice services
Meet with patients and families to review hospice benefits, answer questions, and obtain consent for services in complex or sensitive cases
Support new site launches, expansions, or growth initiatives by sharing market intelligence and establishing early referral relationships
Collaborate with the Director of Business Development and local leadership to align outreach strategies with clinical capacity and operational priorities
Analyze market data, referral trends, and competitive activity; communicate insights that support informed decision-making
Assist in planning and leading educational in-services, vendor fairs, and community events in partnership with the Business Development team
Maintain accurate and timely documentation in CRM systems or designated tracking tools
Perform other duties as assigned

Qualifications

Bachelor’s degree in a related field preferred but not required
Minimum of five (5) years of hospice or healthcare business development experience required
Strong knowledge of hospice services, referral processes, and applicable Medicare regulations
Proven ability to develop and sustain high-impact relationships with physicians, discharge planners, and community stakeholders
Excellent communication, interpersonal, and presentation skills
Demonstrated leadership and mentoring abilities with a collaborative approach to team development
Valid driver’s license and reliable transportation required
Demonstrated empathy, sensitivity, and ability to support patients and families from diverse backgrounds
Commitment to delivering high-quality, person-centered care aligned with Arc Hospice & Palliative Care’s mission, values, and standards

The starting compensation for this position is shown below. Arc Hospice & Palliative Care is committed to transparency and equity in all compensation practices. The rate displayed reflects the starting hourly or salaried pay for the role and does not represent a range.

Final pay is determined based on factors such as experience, qualifications, location, and business needs at the time of hire. Some roles may be eligible for additional compensation components consistent with Arc Hospice & Palliative Care practices.

Compensation

$85,000 - $85,000 USD

Arc Hospice & Palliative Care is an Equal Opportunity Employer and welcomes applicants from all backgrounds to join us in delivering compassionate, inclusive care. Explore the impact you can make with Arc Hospice today.

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This is a high-impact, performance-driven role that involves frequent in-person visits to healthcare facilities, senior communities, and patient homes. In addition to direct outreach, this role supports strategic relationship building and mentoring within the referral development team. Are you comfortable leading face-to-face conversations about hospice services and collaborating on growth initiatives?

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Senior Account Liaison

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