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Account Liaison – Hospice

Arlington TX

At Arc Hospice & Palliative Care, we are united by a mission to bring comfort, dignity, and compassionate support to every patient and family we serve. Join a team where your work has purpose, and your growth is supported.

Role Snapshot

  • Position: Account Liaison – Hospice
  • Territory: Dallas–Fort Worth area (field-based)
  • Focus: Hospice outreach, referral relationships, and community education
  • Schedule: Full-time
  • Work Setting: Field, hospitals, provider offices, and community partner locations

Role Summary
As an Account Liaison at Arc Hospice & Palliative Care, you will lead hospice outreach and business development efforts across the Dallas–Fort Worth area, serving as a trusted partner to referral sources and community providers. This role is ideal for an experienced healthcare outreach professional who is passionate about expanding access to compassionate end-of-life care and building meaningful, long-term relationships.

Overview
The Account Liaison is responsible for developing and maintaining strong relationships with referral partners to promote awareness of Arc Hospice & Palliative Care services. This field-based role supports referral generation and conversion while serving as a key representative of Arc within the community. The Liaison works closely with intake, clinical, and operational leaders to ensure alignment between referral needs and service capabilities. This is a performance-focused role centered on consistent outreach, education, and engagement throughout the assigned territory.

Key Responsibilities

  • Represent Arc Hospice & Palliative Care in the community with professionalism, empathy, and integrity
  • Develop and maintain relationships with physicians, hospitals, nursing homes, assisted living facilities, senior communities, and other referral partners
  • Meet with patients and families to explain hospice philosophy, review services, answer questions, and obtain signed consents for care
  • Educate healthcare providers, referral partners, and community members on hospice and palliative care services
  • Conduct in-services, presentations, and outreach events to increase awareness and understanding of hospice care
  • Support referral generation and ensure timely communication with intake and clinical teams
  • Identify opportunities for collaboration or partnership to enhance access to care
  • Track outreach activities and maintain accurate documentation in accordance with company standards
  • Monitor competitor activity and market trends within the assigned territory
  • Participate in team meetings and contribute to outreach and growth strategy discussions
  • Maintain confidentiality and adhere to all HIPAA requirements
  • Perform other duties as assigned

Qualifications

  • High school diploma/GED required, Bachelor’s degree preferred
  • Minimum of two (2) years of experience in healthcare sales, business development, or marketing; hospice or home health experience strongly preferred
  • Strong interpersonal, communication, and relationship-building skills
  • Ability to educate diverse audiences with clarity, professionalism, and compassion
  • Highly organized, self-directed, and goal-oriented
  • Proficient with Microsoft Office and electronic medical record systems
  • Valid driver’s license and reliable transportation required
  • Demonstrated empathy, cultural sensitivity, and ability to support patients and families from diverse backgrounds
  • Commitment to delivering high-quality, person-centered care aligned with Arc Hospice & Palliative Care’s mission, values, and standards

The starting compensation for this position is shown below. Arc Hospice & Palliative Care is committed to transparency and equity in all compensation practices. The rate displayed reflects the starting hourly or salaried pay for the role and does not represent a range.

Final pay is determined based on factors such as experience, qualifications, location, and business needs at the time of hire. Some roles may be eligible for additional compensation components consistent with Arc Hospice & Palliative Care practices.

Compensation

$75,000 - $85,000 USD

Arc Hospice & Palliative Care is an Equal Opportunity Employer and welcomes applicants from all backgrounds to join us in delivering compassionate, inclusive care. Explore the impact you can make with Arc Hospice today.

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