Back to jobs
New

Business Office Manager – Hospice

Ocala, FL

At Arc Hospice & Palliative Care, we are united by a mission to bring comfort, dignity, and compassionate support to every patient and family we serve. Join a team where your work has purpose, and your growth is supported.

Role Snapshot

  • Position: Business Office Manager – Hospice
  • Focus: Site based business operations and administrative coordination
  • Schedule: Full-time
  • Work Setting: On-Site
  • Coverage: Local site operations with infrequent local travel as required

Role Summary

The Business Office Manager provides on-site leadership and oversight for daily business operations, administrative workflows, and operational support functions at the site level. This role helps ensure administrative consistency, supports revenue cycle coordination, oversees People Operations administrative processes, and maintains efficient non-clinical operations. The Business Office Manager partners closely with clinical and operational leadership to support site success and an excellent experience for patients, families, and staff.

Overview

The Business Office Manager leads non-clinical, site-based operations to ensure workflows run efficiently and in accordance with company policies and applicable regulations. This role supports timely, accurate routing of operational and billing-related information to the appropriate centralized teams, maintains required employee documentation, and provides administrative coordination that enables clinical teams to focus on patient care.

Key Responsibilities

  • Oversee day-to-day non-clinical site operations, ensuring administrative workflows run efficiently and in accordance with company policies
  • Coordinate timely entry and routing of billing-related data to support hospice claims processing and reimbursement workflows
  • Support onboarding and People Operations administrative tasks including background screenings, documentation coordination, and new hire file completion in partnership with the People team
  • Maintain employee records and required onboarding documentation in compliance with state and federal requirements and company standards
  • Maintain, verify, and submit timekeeping records and support local payroll-related reporting or follow-up as needed
  • Assist with Hospice Aide and CNA scheduling logistics and documentation processes in coordination with clinical leadership
  • Prepare accounts receivable and other site-level operational reports as requested by leadership
  • Provide intake coordination and patient data entry support during periods of high volume or when centralized intake is unavailable
  • Serve as the initial point of contact for basic IT and system access issues, and escalate technical concerns to appropriate IT support teams
  • Procure and maintain office supplies, equipment, and vendor services within budget and company guidelines
  • Coordinate incoming and outgoing mail, faxes, and communications and route items appropriately to internal departments
  • Provide logistical and administrative support for IDG and other site meetings including scheduling and materials coordination
  • Support leadership with audits, compliance reviews, and operational data tracking for continuous improvement
  • Maintain confidentiality, professionalism, and a mission-aligned presence in all responsibilities
  • Perform other duties as assigned

Qualifications

  • High school diploma or GED required; Associate’s or Bachelor’s degree in business, healthcare administration, or a related field preferred
  • Minimum of three (3) years of administrative experience in a healthcare, hospice, or similar setting required
  • Supervisory experience preferred
  • Proficiency in Microsoft Office and comfort navigating technology platforms and electronic records
  • Understanding of hospice billing and reimbursement workflows preferred
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment

 

The starting compensation for this position is shown below. Arc Hospice & Palliative Care is committed to transparency and equity in all compensation practices. The rate displayed reflects the starting hourly or salaried pay for the role and does not represent a range.

Final pay is determined based on factors such as experience, qualifications, location, and business needs at the time of hire. Some roles may be eligible for additional compensation components consistent with Arc Hospice & Palliative Care practices.

Compensation

$74,000 - $74,000 USD

Arc Hospice & Palliative Care is an Equal Opportunity Employer and welcomes applicants from all backgrounds to join us in delivering compassionate, inclusive care. Explore the impact you can make with Arc Hospice today.

Create a Job Alert

Interested in building your career at Arc Hospice & Palliative Care? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Arc Hospice & Palliative Care’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.