Administrative Volunteer

At Arc Hospice & Palliative Care, we are united by a mission to bring comfort, dignity, and compassionate support to every patient and family we serve. Join a team where your work has purpose, and your growth is supported.

Position Summary: Provides administrative and clerical support for hospice operations that support patient care. Volunteer services are provided under the direction of the interdisciplinary team and are documented and incorporated into the patient’s plan of care. This is a non-clinical role that does not include hands-on patient care.

Supervision: Reports to Volunteer Coordinator or Business Office Manager

Key Responsibilities
• Assist with general clerical and administrative office duties. 
• Assist with outbound phone calls to patients or caregivers using approved scripts to gather nonclinical information regarding supplies, equipment, or support needs and relay to hospice staff
• Organize, file, scan, copy, and prepare documents as assigned. 
• Assist with assembling admission packets, bereavement materials, volunteer packets, and informational folders. 
• Support data entry and database updates as directed by hospice staff. 
• Assist with mailings, labeling, inventory organization, and office supply management. 
• Maintain confidentiality of patient, employee, and organizational information in accordance with HIPAA guidelines. 
• Provide administrative support for volunteer services, bereavement programs, or special projects as needed. 
• Follow hospice office policies, procedures, and safety guidelines.
• Completes assigned documentation or tracking of activities as required

Qualifications
• Organized and detail-oriented
• Effective communication skills
• Professionalism and reliability

Requirements
• Minimum Age Requirement 18+ years old
• Completion of hospice volunteer training, including topics such as hospice philosophy, infection 
control, safety, communication, boundaries, and end-of-life care.
• Background check and health screening (including TB testing)
• Adherence to HIPAA and confidentiality policies
• Reliable attendance and communication, commitment to scheduled volunteer hours.
• Adheres to infection control and safety procedures in accordance with hospice policy.
• Physical & Environmental Requirements: Office environment with computer use
• Competency validation, ongoing training, and performance evaluation as required by hospice policy

Arc Hospice & Palliative Care is an Equal Opportunity Employer and welcomes applicants from all backgrounds to join us in delivering compassionate, inclusive care. Explore the impact you can make with Arc Hospice today.