Business Office Manager

At Arc Hospice & Palliative Care, we are united by a mission to bring comfort, dignity, and compassionate support to every patient and family we serve. Join a team where your work has purpose, and your growth is supported.

Job Description Summary
The Business Office Manager (BOM) provides leadership and oversight for daily business 
operations, administrative workflows, and operational support functions at the site level. 
This role ensures compliance with policies, supports timely billing and reimbursement 
workflows, oversees People Operations administrative processes, and helps maintain 
efficient non-clinical operations. The BOM collaborates closely with clinical and 
operational leadership to support site success and an excellent experience for patients, 
families, and staff.
Key Responsibilities
Oversee the day-to-day non-clinical operations of the site, ensuring administrative 
workflows run efficiently and in accordance with company policies.
Coordinate the timely entry and routing of billing-related data to support hospice claims 
processing and reimbursement workflows.
Support onboarding and People operations tasks including background screenings, 
documentation, and new hire file completion in coordination with the People department.
Ensure employee records and required onboarding documentation are maintained in 
accordance with state and federal regulations, and that required documentation is 
accurately completed and filed.
Maintain, verify, and submit timekeeping records and assist with local payroll-related 
reporting or follow-up.
Assist with Hospice Aide/CNA scheduling logistics and documentation processes, in 
coordination with clinical leadership.
Prepare accounts receivable and other site-level reporting as requested by leadership.
Support intake coordination and patient data entry when centralized intake is unavailable 
or experiencing high volume.
Created: 07/30/2024
Last Revised: 12/31/2025
Serve as the initial point of contact for basic IT and system access support, including EMR 
troubleshooting and escalate technical or system issues to the appropriate IT support 
teams when necessary.
Procure and maintain office supplies, equipment, and vendor services within site budget 
and company guidelines.
Coordinate incoming and outgoing mail, faxes, and communications; route items 
appropriately to internal departments.
Provide logistical and administrative support for IDG and other site meetings (e.g., 
scheduling, materials, room setup).
Support leadership with audits, compliance reviews, or data tracking for operational 
improvement.
Participate in internal meetings, training sessions, and company communications to 
ensure alignment and effectiveness.
Maintain professionalism, confidentiality, and a mission-aligned presence in all 
responsibilities.
Perform other duties as assigned.
Qualifications
High school diploma or GED required. Bachelor’s or Associate’s degree from an accredited 
college with specialization in business, healthcare administration, or related field 
preferred.
Minimum of three (3) years of administrative experience in a healthcare, hospice, or similar 
setting required.
Supervisory experience preferred.
Proficiency in Microsoft Office and comfort with navigating technology platforms and 
electronic records.
Understanding of hospice billing and reimbursement workflows preferred.
Excellent verbal, written, and interpersonal communication skills.
Ability to manage multiple priorities, meet deadlines, and work independently in a fastpaced environment.
Created: 07/30/2024
Last Revised: 12/31/2025
High level of discretion and professionalism in handling patient and employee information.
Strong organizational skills and attention to detail.
Demonstrated ability to collaborate across clinical and administrative functions.
Commitment to the company mission to consistently deliver high quality, person-centered 
care with dignity, respect, compassion and integrity, and to enrich every life we touch.
Demonstrates a strong commitment to delivering high-quality, person-centered care that 
reflects Arc Hospice & Palliative Care’s mission, values, and standards of dignity, respect, 
compassion, and integrity.
Physical Requirements / Working Conditions
This position is primarily office-based and involves regular computer use, telephone 
communication, and interaction with interdisciplinary team members. The role requires 
prolonged periods of sitting, walking within the office or facility, and occasional lifting of 
light materials. Some travel may be required for errands or local support. Must be able to 
manage interruptions, shifting priorities, and time-sensitive tasks in a collaborative team 
environment

Arc Hospice & Palliative Care is an Equal Opportunity Employer and welcomes applicants from all backgrounds to join us in delivering compassionate, inclusive care. Explore the impact you can make with Arc Hospice today.