New

IT Support Specialist (Workstation Administrator)

Fort Riley, KS

At Ardent, we hire people who want more than a job — they want to serve a mission that matters. Our teams support the federal government’s most critical national security and defense priorities, helping protect the nation, strengthen resilience, and advance the technologies and capabilities that keep America secure. For veterans, cleared professionals, and purpose-driven innovators, Ardent is a place to continue serving alongside a team that understands the importance of the mission and the people behind it.

We also know top talent has choices, which is why we back our mission with benefits and flexibility that stand out: competitive pay, comprehensive health coverage, flexible PTO, federal holidays off, tuition reimbursement, professional development support, wellness stipends, and a culture that values and rewards hard work, dedication, and adaptability. If you want to build something meaningful, while enjoying the kind of flexibility and support that you need to do your best work — Ardent is where your next mission begins.

Ardent is seeking an IT Support Specialist (Workstation Administrator) to join our team.

This is an onsite position located at Fort Riley, Kansas.

Position Description:

Ardent is seeking an IT Support Specialist to serve as the sole on-site Workstation Administrator (WA) for the Fort Riley TAP IT systems. This role is the primary interface between TAP and the local Network Enterprise Center (NEC), responsible for the planning, installation, configuration, troubleshooting, and maintenance of TAP networked systems and end-user IT assets, and for providing customer-centric IT support from first contact through closure of each request or incident.

Responsibilities and Duties:

  • Serve as Workstation Administrator (WA) for TAP IT systems; serve as the primary liaison between TAP and the Fort Riley Network Enterprise Center (NEC).
  • Identify and track modifications required to enhance and maintain installed hardware/software configurations of assigned systems; ensure planned and actual installations are accomplished IAW NEC standards.
  • Establish and maintain a Fort Riley ITSM account and an Information Assurance Security Officer (IASO) account; submit a monthly printout of all ITSM trouble tickets to the COR.
  • Establish and maintain an internal trouble-ticket log for all user-reported IT problems; provide a monthly trouble-ticket report to the COR.
  • Attend Fort Riley Information Management Officer (IMO) training and all monthly IMO meetings hosted by the NEC.
  • Provide customer support: field help requests by phone and work order in a courteous manner; diagnose and resolve reported hardware/software problems for TAP staff and classroom facilitators.
  • Facilitate user logins to TAP systems; administer assigned user accounts and file-rights management; apply diagnostic utilities to troubleshoot issues.
  • Identify trends/patterns in support requests and participate in developing improved TAP IT processes and procedures; serve as liaison between TAP staff, NEC, and end users.
  • Ensure unauthorized IT access is identified and reported immediately to the COR; enforce security/Information Assurance policies and protocols on TAP systems.
  • Configure applications, system software, hardware, and local peripherals; install, configure, troubleshoot, and maintain customer hardware and software; monitor NEC-pushed software and updates.
  • Track IP addresses and data-jack numbers for all networked hardware; establish and resolve connectivity between local and NEC systems.
  • Open a trouble ticket for any unresolved hardware/software issue; install and configure new TAP IT systems within two (2) workdays of receipt.
  • Analyze and define network requirements; assist with network architecture, capacity, and workload monitoring; diagnose and resolve network problems.
  • Apply information security/information assurance policies, principles, and practices in the delivery of all network services.
  • Submit weekly workload and work-order status reports to the COR.
  • Comply with all COVID-19 and other Fort Riley health/safety guidance as directed.

Requirements: 

  • Ability to gather, analyze, and present facts, and to interpret and apply rules, regulations, and procedures.
  • Working knowledge of current automation technology, computer security, and communications connectivity requirements.
  • Knowledge of computer network administration; LAN/networking technology (capabilities, equipment, operating systems, topologies) and data communications (protocols, architectures, equipment).
  • Knowledge of data/process modeling methodology, information-processing standards, and configuration-management principles.
  • Knowledge of common micro/minicomputer hardware, peripherals, and software, and Army Information Management / automated data processing guidance.
  • Ability to meet and deal with customers using a high degree of tact and diplomacy.
  • Valid computer environment training certificate — CompTIA A+, Network+, or Security+ (or DoD 8570.01-M IA baseline-equivalent). A 6-month grace period from first day of employment is permitted if not already held.
  • Willingness to register in the Army Training Certification Tracking System (ATCTS) at commencement of services; complete DoD Information Assurance Awareness prior to information-system access and annually thereafter.
  • Willingness to complete Antiterrorism (AT) Level I awareness training within 30 calendar days of start and annually thereafter.
  • Willingness to complete iWATCH training within 30 calendar days of contract award and within 5 calendar days of start.
  • Willingness to complete OPSEC Level I Awareness training within 30 calendar days of reporting for duty and annually thereafter.
  • Willingness to complete an annual computer-security brief certification within 5 business days of gaining computer access.
  • Willingness to complete a Privacy Act briefing within 10 workdays of contract award/new assignment, and annually thereafter.

Due to the nature of the work we support, all candidates in consideration for this role must be willing to undergo the government issued background investigation process. We highly encourage all Veterans and those with disabilities to apply.

Ardent is an equal opportunity employer. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression, or any other basis protected by state, local, or federal law.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Do you have an ACTIVE government clearance(s).? Check all that apply. *
Select...
Select...
Where did you hear about this job opening? (check all that apply) *
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Ardent’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.