Claims Support Supervisor

Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We’re an innovative organization that’s small enough to be agile and big enough to make a difference in our industry.  

Our collaborative workplace is continuously evolving to ensure all employees feel: 

• Comfortable bringing their whole selves to work. 
• Confident that they will be treated respectfully. 
• Recognized for their performance and provided with equal opportunities to succeed. 

At Argo, skill meets opportunity. If you’re wired to raise your hand and ask, “Where can I help?”, you’ll thrive with us. 

Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We’re an innovative organization that’s small enough to be agile and big enough to make a difference in our industry.

Our workplace is continuously evolving to ensure all employees feel:

• Comfortable bringing their whole selves to work.
• Confident that they will be treated respectfully.
• Recognized for their performance and provided with equal opportunities to succeed.

At Argo, skill meets opportunity. If you’re wired to raise your hand and ask, “Where can I help?”, you’ll thrive with us. At Argo Group, you can make a direct impact while working in an organization small enough to be agile and big enough to make a difference. We ask you to bring a growth mindset and a desire to share your unique perspective with our dynamic teams.

Argo Group, a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market, offers a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients. We foster an inclusive culture that embraces diversity and design thinking, relies on innovation and agility, promotes collaborative service delivery, frequent, integrated communication, and authentic recognition of excellence.
 

A Brief Overview

We are looking for a highly capable Claims Support Supervisor to join our team and work from of office in Omaha, NE, Richmond, VA, Rockwood, PA, or San Antonio, TX.   We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. The position reports to The AVP of Claims Support based in Houston.  This role will manage a team of Claims Assistants supporting Casualty, Specialty and Workers’ Compensation Lines of Business.

The role will work onsite (5 days per week) at one of our office locations: Omaha, NE, Richmond, VA, and San Antonio, TX.

The primary duties and responsibilities of the role are:

• Successfully supervise and provide training, mentoring, and technical oversight to a small team of Claims Assistants.  Management of the team includes:
• Provide technical claim support leadership and direction with a focus on supporting the consistent execution of claims support functions, enhancement/improvement of processes and procedures, and maintenance of operational excellence.   
• Ensuring performance objectives and metrics are in place and being met to support and meet department goals.
• Providing direction, leadership and training.
• Managing expenditures for the team to budget / plan.
• Supporting the selection process to hire and retain Claims Assistants that consistently demonstrate appropriate technical expertise, maturity and a professional commitment to excellence and customer service.
• Assist with oversight of a third-party vendor, The Southerland Group, to ensure the clerical tasks assigned to them are completed timely and meet the quality standards in place for our existing staff.
• Partners with key Claims Management to develop strategic and operational plans aimed at achieving efficiencies so that the department can meet its Critical Success Goals and the business unit can meet both growth and profitability targets.
• Drives continuous improvement through initiatives involving the employees, processes and technology.
• Perform quality audits of Claims Assistants completed tasks to ensure claims best practices are met in the support area for proper and consistent claims performance and achieving the appropriate financial outcomes. 
• As needed completes overflow tasks from the Claims Assistants to ensure all support work is completed timely. 
• Occasional work required to be done outside of normal business hours (i.e. after normal close time or on weekends). 

Core qualifications and requirements for this position include:

• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
• An understanding of management approaches such as work scheduling, prioritizing, and coaching along with substantial knowledge supporting claims functions typically achieved through:
• A minimum of four years experience supporting claims functions, with at least one year of which includes managing people working on site and/or remotely, to meet department objectives; and
• A bachelor’s degree from an accredited university.  Four additional years of related experience may be substituted in lieu of a degree.
• Independent decision maker – takes full responsibility for making decisions keeping risk and compliance at the center of the process. Makes decisions with data driven tools and information.
• A strong focus on execution in getting things done right.  Proven ability to consistently produce and deliver expected results to all stakeholders by:
• Finding a way to achieve success through adversity.
• Being solution (not problem) focused
• Thinking with a global mindset first.
• Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast paced environment that is evolving constantly.
• Strong focus on selection – determined to have the right people who do the best job.  Has a reputation for his/her ability to identify, attract, and hire talented people.
• A team builder, someone who understands that success is dependent upon the performance of the team and not individual team members.  Creates strong morale and spirit within the team: shares wins and celebrates success as a team
• Dedicated to developing talent.  Understands and is committed to teaching technical skills and developing people so that they realize their full potential.
• Ability to establish mentoring relationships with key employees and participates in the development of succession and training plans for all positions.  Empowers others by driving decision-making, authority, and resources to trusted employees and providing stretch assignments.
• Ability to identify and resolve conflicts in a timely, objective manner, using sound judgment to reach a solution.
• Demonstrates active listening and proactive communication by listening first, and then preparing carefully before engaging in conversation to communicate well thought out feedback.
• Shows care and concern by expressing curiosity authentically, being self-aware, constantly engaging input from others, and collaborating with ease.
• Ability to build rapport and foster collaborative, productive relationships with business partners and organizational peers with a focus on timely and meaningful exchanges of information and providing value-added solutions.
• The courage to offer and support others to express different opinions and ideas, regardless of popularity or immediate acceptable.
• Excellent evaluation and strategic skills required.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may include CEO.
• Must work independently and demonstrate the ability to exercise sound judgment.
• Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.
• Exhibit natural and intellectual curiosity. Consistently considers all options and is not governed by conventional thinking.
• Proficient in MS Office Suite and other business-related software.
• Polished and professional written and verbal communication skills.
• The ability to read and write English fluently is required.
• Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.

How We Work - Our Employee Values

Employees at Argo thrive together as a responsible, profitable specialty insurer where all stakeholders share in our success.  
 

We are committed to:

• Demonstrate entrepreneurial spirit:
• Get the job done in a non-bureaucratic, resourceful manner.
• Create a culture of accountability ensuring the delivery of world-class products and services.
• Do the right thing:
• Act with integrity always.
• Adhere to the commitments set forth in the Argo Group Environmental, Social and Governance program.
• Collaborate:
• Create an open and transparent environment in which diverse experience, skill sets, and individuals can team together to drive optimal outcomes.
• Encourage and include unique perspectives at all times.
• Respect each other:
• Create an environment that promotes dialogue, mutual support and cooperation between and among all, where people are fun to be around, proud of what they do, and willing to achieve beyond normal expectations.

Physical Demands
Unless otherwise specified below as an essential function of the job, this role generally operates within a standard office environment requiring the use of a PC and other related office equipment.
 

About Working in Claims at Argo Group
Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.
Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is.
We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses.
 

Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas.
 

We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.

PLEASE NOTE:  At this time, Argo Group will not sponsor an applicant for employment authorization for this position.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department at 210-321-8400. 

To all recruitment agencies:  Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees.   Argo Group is not responsible for any fees related to unsolicited resumes.

Argo Group International Holdings, Inc. (“Argo” or the “Company”) is a wholly owned subsidiary of Brookfield Wealth Solutions, Ltd. (“BWS”), a New York and Toronto-listed public company. Argo, with over $8 billion of assets on its balance sheet, is a leading underwriter of specialty insurance products in the property and casualty (P&C) market, working with independent agents, wholesale brokers, and retail brokerage partners to deliver collaborative solutions for niche markets.

BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions. BWS is backed by Brookfield Corporation, a leading global investment firm whose asset management business manages more than $1 trillion in assets as of September 30, 2024.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. 

The collection of your personal information is subject to our HR Privacy Notice

Our Benefits

Developing our employees professionally and personally strengthens our organization.
Argo Group offers an attractive Total Rewards package that includes:

• A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit driven profit sharing.
  
  
• Workplace policies that support employee well-being include flex time and floating holidays.
  
  
• Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs.  In addition to traditional health and wellness plans, benefits include dental, disability, life insurance, medical, and vision insurance, matching 401(k) retirement savings, generous paid time off (21 days of PTO, 11 paid company holidays, 3 floating holidays and a paid voluntary day), paid caregiver and parental leave, paid bereavement, jury duty/court appearances, and military (up to 14 days) leave, employee assistance program (EAP), and an array of voluntary benefits.  
  
  
• Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development – Training magazine lists Argo among the Training "Top 125" Companies.   Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations, in addition to traditional university and higher education programs.
  
  
• An inclusive culture that develops and sponsors diverse teams, encourages cross-functional engagement and collaboration, builds community through employee resource groups (ERGs), and provides an environment that welcomes ongoing dialogue, creative innovation, professional and personal development.
  
  
• Active community outreach and volunteer programs.
  
  
• A generous Employee Referral program that results in approximately 25% of all new hires annually.