Leasing Representative - Residential

LEASING REPRESENTATIVE COMPENSATION; Our Leasing Representatives can make on average between $80,000 and $100,000 per year. Compensation consists of base salary plus bonus per lease/renewal signed. 

THE LEASING REPRESENTATIVE POSITION: Discovery Capital is looking to hire a full-time Leasing Representative, for our non-student apartment complex Aria. You will focus heavily on leasing activities with new residents as well as working with current lease renewals. The Aria leasing office is open Mon-Fri from 9am-6pm; Sat 9am-6pm, occasional Sundays. The scheduled hours will vary between business hours, open availability needed. 

THE LEASING REPRESENTATIVE RESPONSIBILITIES:

• Responsible for the entire lease signing and renewal process from start to finish.
• Qualifies prospective residents by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Develops relationships with potential residents from first interaction through lease signing while practicing a consultative sales approach.
• Takes charge of follow-up process for prospects that did not immediately sign a lease and successfully determines next-steps depending on situation.
• Keep meticulous notes and records of all telephone and in-person visits on guest cards and in Entrata. 
• Assists with the move-in, move-out inspection process as needed.
• Process applications for approvals. (i.e., credit check, rental history, etc.) and submit processed applications for approval.
• Maintains excellent working knowledge of property, amenities and community.
• Participate in outreach marketing activities on a regular basis to obtain prospective residents.
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
• Distribute newsletters, pamphlets, flyers, etc.
• Assist with market surveys by shopping competitive communities.
• Assist in planning  and attend resident functions to ensure event success.
• Secure new resident’s signature(s) on appropriate paperwork prior to move-in.
• Orient new residents to the community upon move-in.
• Distribute and follow-up on renewal notices, creating a sense of urgency to re-sign lease. 
• Assist with the move out process. 
• Complete property walks and inspections. 
• Listen to and resolve resident requests, concerns and comments.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
• Quickly complete maintenance Service Request and inform the maintenance team.
• Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Complete other duties assigned by management. 

THE LEASING REPRESENTATIVE QUALIFICATIONS:

• PREFERRED: Bachelors degree
• REQUIRED: Previous experience with customer service and sales or retail.
• REQUIRED: Able to work within the leasing office hours: Mon-Sat from 9am-6pm. Some Saturday/Sunday rotations are required. 
• REQUIRED: Able to participate in weekend schedule rotation.
• Outgoing and extroverted personality
• Competitive, and self-motivated!
• Excellent communication skills

ABOUT OUR COMPANY: Discovery Capital is a privately owned design-build and property management firm based in Columbia, Missouri. For more than 20 years, we have fulfilled community needs by building a diverse commercial and residential real estate portfolio across the Midwest. Over the years, our portfolio has grown to include hotels, restaurants, mixed-use and market-rate communities, in addition to commercial and retail spaces. We remain focused on our plans for growth and currently have several exciting projects under construction and in queue!