IT Administrator

Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs. 

Frequently, medications cause more harm than good. Incorrect drugs and doses costs the US healthcare system over $528 billion in waste, avoidable harm, and hospitalizations each year. Arine is redefining what excellent healthcare looks like by solving these issues through our software platform (SaaS). We combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams.

Arine is committed to improving the lives and health of complex patients that have an outsized impact on healthcare costs and have traditionally been difficult to identify and address. These patients face numerous challenges including complicated prescribing issues across multiple medications and providers, medication challenges with many chronic diseases, and patient issues with access to care. Backed by leading healthcare investors and collaborating with top healthcare organizations and providers, we deliver recommendations and facilitate clinical interventions that lead to significant, measurable health improvements for patients and cost savings for customers. 

Why is Arine a Great Place to Work?:

Outstanding Team and Culture - Our shared mission unites and motivates us to do our best work. We have a relentless passion and commitment to the innovation required to be the market leader in medication intelligence.

Making a Proven Difference in Healthcare - We are saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care.

Market Opportunity - Arine is backed by leading healthcare investors and was founded to tackle one of the largest healthcare problems today. Non-optimized medications therapies which cost the US 275,000 lives and $528 billion annually.

Dramatic Growth - Arine is managing more than 18 million lives across prominent health plans after only 4 years in the market, and was ranked 236 on the 2024 Inc. 5000 list and was named the 5th fastest-growing company in the AI category.

The Role:

Arine is seeking a multi-platform (MacOS, Windows, and ChromeOS) IT Administrator to support our US operations. As IT Administrator, you will be on the front line of providing internal staff computer support to ensure smooth and uninterrupted operations.

The Arine office is located in San Francisco, CA  and a strong preference will be given to candidates who can commute and work in the office 1-2 days per week. When working remotely, you must have a high-speed internet service and have a private location to work.

The position will report to the Head of Security and IT Infrastructure. Work hours are generally flexible, however, as IT Administrator you must be able to support core business hours.

What You'll be Doing:

• Provide onsite and remote support to troubleshoot, repair, and resolve laptop issues for staff
• Build and configure end-user systems in a Mac, Windows, and ChromeOS environment
• Work with manufacturers to support and resolve hardware and application issues
• Be familiar with supporting connected devices and accessories such as keyboards, mice, monitors, and home routers
• Track and resolve issues using a ticketing system
• Create and update standard operating procedures and "How-To's" as needed
• Effectively communicate troubleshooting steps whether communicated over IM, video, and call
• Manage and support users with Office 365, Google Workspace, and Zoom
• Maintain high satisfaction ratings among peers
• Conduct periodic user, group, and access reviews
• Assist with managing access controls

Who You Are and What You Bring:

• Minimum of 2 years of desktop support/management
• Degree in Information Technology, Computer Science, or a related field
• Experience in a cloud-based environment
• Experience with Mobile Device Management
• Understanding of computing hardware technology and their associated operating systems
• Ability to install, configure, and maintain operating systems and applications
• Strong communication skills
• Understanding on how to perform advanced troubleshooting of end-user computing devices, laptops, and network issues
• Ability to follow documented standard operating procedures
• Ability to develop standard operating procedures based on policies and changes to the environment
• Understanding of information security practices and HIPAA
• Ability to analyze issues, develop plans, and implement their solutions
• Must be able to speak, read, and write proficiently in the English language. The ability to understand issues over the phone and to clearly communicate instructions and guidance is essential for this position

Remote Work Requirements:

• An established private work area that ensures information privacy
• A stable high-speed internet connection for remote work

Perks:

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

The posted range represents the expected salary for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The salary range for this position is: $75,000-85,000/year.

Job Requirements:

• Ability to pass a background check
• Must live in and be eligible to work in the United States

Information Security Roles and Responsibilities:

All staff at Arine are expected to be part of its Information Security Management Program and undergo periodic training on Information Security Awareness and HIPAA guidelines. Each user is responsible to maintain a secure working environment and follow all policies and procedures. Upon hire, each person is assigned and must complete trainings before access is granted for their specific role within Arine.

Arine is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with fairness and respect. We do not discriminate on the basis of race, ethnicity, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. Our hiring decisions and employment practices are based solely on qualifications, merit, and business needs. We encourage individuals from all backgrounds to apply and join us in our mission.

Check our website at https://www.arine.io. This is a unique opportunity to join a growing start-up revolutionizing the healthcare industry!

Job Offers: Arine uses the arine.io domain and email addresses for all official communications. If you received communication from any other domain, please consider it spam. 

Note to Recruitment Agencies: We appreciate your interest in finding talent for Arine, but please be advised that we do not accept unsolicited resumes from recruitment agencies. All resumes submitted to Arine without a prior written agreement in place will be considered property of Arine, and no fee will be paid in the event of a hire. Thank you for your understanding.