Fax Coordinator / Operational Analyst (Temp-to-Hire)

Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs. 

Frequently, medications cause more harm than good. Incorrect drugs and doses costs the US healthcare system over $528 billion in waste, avoidable harm, and hospitalizations each year. Arine is redefining what excellent healthcare looks like by solving these issues through our software platform (SaaS). We combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams.

Arine is committed to improving the lives and health of complex patients that have an outsized impact on healthcare costs and have traditionally been difficult to identify and address. These patients face numerous challenges including complicated prescribing issues across multiple medications and providers, medication challenges with many chronic diseases, and patient issues with access to care. Backed by leading healthcare investors and collaborating with top healthcare organizations and providers, we deliver recommendations and facilitate clinical interventions that lead to significant, measurable health improvements for patients and cost savings for customers. 

Why is Arine a Great Place to Work?:

Outstanding Team and Culture - Our shared mission unites and motivates us to do our best work. We have a relentless passion and commitment to the innovation required to be the market leader in medication intelligence.

Making a Proven Difference in Healthcare - We are saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care.

Market Opportunity - Arine is backed by leading healthcare investors and was founded to tackle one of the largest healthcare problems today. Non-optimized medications therapies which cost the US 275,000 lives and $528 billion annually.

Dramatic Growth - Arine is managing more than 18 million lives across prominent health plans after only 4 years in the market, and was ranked 236 on the 2024 Inc. 5000 list and was named the 5th fastest-growing company in the AI category.

The Role:

Are you passionate about improving patients' lives? Join our Clinical Care team at Arine! As a valued team member, you will utilize Arine's software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services.

Under the supervision of our Pharmacist Team Leads and Arine's Head of Operations, your primary responsibility is to manage incoming and outgoing faxes, ensuring efficient and accurate processing of documents, communication, and recommendations. This role involves receiving, organizing, and distributing faxes, maintaining records, and troubleshooting any SRfax issues. Fax Coordinator may also handle related administrative duties such as maintaining clin-ops schedule, communication with other departments, and ensuring compliance with HIPAA regulations. 

In addition to managing incoming faxes, you will be responsible for reviewing and publishing monthly schedules and other assigned duties. Collaboration with Arine's Clinical team will be essential to optimize operational processes and provide input on campaigns processed, efficiency, and resource allocations. 

All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.

What You’ll be Doing:

• Receiving, sorting, and uploading incoming faxes, categorized by project and sender
• Communicating with internal teams to clarify information and resolve issues in the fax queue, processing queue, and documenting uploads in Arine software 
• Ensuring all faxed information is handled in accordance with privacy regulations (e.g., HIPAA) and internal security protocols. 
• Obtaining provider contact information to facilitate the delivery of clinical interventions and communications
• Providing general administrative support as needed, which may include: clinical care meeting agendas, scheduling of team meetings, and note taking, organizing electronic files, and other clerical duties as assigned
• Accurate record keeping in Arine's software platform associated with incoming communication in SRfax software
• Participating in process improvement meetings and team meetings to optimize workflows
• Following up with hospitals, clinics, pharmacies, and provider groups to resolve clerical issues and concerns (updating and collection of contact information and new fax lines for clients and stakeholders)
• Undertaking other assigned projects

Who You Are and What You Bring:

• Associates Degree or equivalent professional experience 
• Experience with other electronic medical records
• Administrative experience
• Strong time-management skills and multitasking ability
• Aptitude for learning new software and system
• Ability to prioritize effectively and work in a fast-paced environment
• Knowledge of basic medical terminology and medication names (brand and generic)
• Excellent written and oral communication skills
• Strong computer skills, including proficiency in the Microsoft 365 and Google Workspace 
• A team player mindset with the ability to work independently
• Ability to work 40 hours/week (Monday-Saturday up to 7PM Pacific Time)

Nice-to-Haves:

• Data entry experience 
• Experience in an ambulatory care setting, including taking medication histories
• Experience working in a busy healthcare environment
• Bilingual fluency in both English and Spanish

Remote Work Requirements:

• An established private work area that ensures information privacy
• A stable high-speed internet connection for telephonic and/or remote work
• This role is remote, but you will be required to come to on-site meetings multiple times per year. This may be in the interview process, onboarding, and team meetings

Perks:

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

This position is temp-to-hire for a minimum of 3 months, with the possibility of extension or conversion to a permanent role based on performance and business needs. Throughout the temporary period, you will receive full benefits starting from day one.

The posted range represents the expected hourly rate for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The hourly pay rate for this position is: $17-20/hour.

Job Requirements:

• Ability to pass a background check
• Must live in and be eligible to work in the United States

Information Security Roles and Responsibilities:

All staff at Arine are expected to be part of its Information Security Management Program and undergo periodic training on Information Security Awareness and HIPAA guidelines. Each user is responsible to maintain a secure working environment and follow all policies and procedures. Upon hire, each person is assigned and must complete trainings before access is granted for their specific role within Arine.

Arine is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with fairness and respect. We do not discriminate on the basis of race, ethnicity, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. Our hiring decisions and employment practices are based solely on qualifications, merit, and business needs. We encourage individuals from all backgrounds to apply and join us in our mission.

Check our website at https://www.arine.io. This is a unique opportunity to join a growing start-up revolutionizing the healthcare industry!

Job Offers: Arine uses the arine.io domain and email addresses for all official communications. If you received communication from any other domain, please consider it spam. 

Note to Recruitment Agencies: We appreciate your interest in finding talent for Arine, but please be advised that we do not accept unsolicited resumes from recruitment agencies. All resumes submitted to Arine without a prior written agreement in place will be considered property of Arine, and no fee will be paid in the event of a hire. Thank you for your understanding.