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Product Manager, Patient & Provider Outbound Communications

San Francisco Bay Area (Remote Considered)

Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs. 

Frequently, medications cause more harm than good. Incorrect drugs and doses costs the US healthcare system over $528 billion in waste, avoidable harm, and hospitalizations each year. Arine is redefining what excellent healthcare looks like by solving these issues through our software platform (SaaS). We combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams.

Arine is committed to improving the lives and health of complex patients that have an outsized impact on healthcare costs and have traditionally been difficult to identify and address. These patients face numerous challenges including complicated prescribing issues across multiple medications and providers, medication challenges with many chronic diseases, and patient issues with access to care. Backed by leading healthcare investors and collaborating with top healthcare organizations and providers, we deliver recommendations and facilitate clinical interventions that lead to significant, measurable health improvements for patients and cost savings for customers. 

Why is Arine a Great Place to Work?:

Outstanding Team and Culture - Our shared mission unites and motivates us to do our best work. We have a relentless passion and commitment to the innovation required to be the market leader in medication intelligence.

Making a Proven Difference in Healthcare - We are saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care.

Market Opportunity - Arine is backed by leading healthcare investors and was founded to tackle one of the largest healthcare problems today. Non-optimized medications therapies which cost the US 275,000 lives and $528 billion annually.

Dramatic Growth - Arine is managing more than 18 million lives across prominent health plans after only 4 years in the market, and was ranked 236 on the 2024 Inc. 5000 list and was named the 5th fastest-growing company in the AI category.

About the Role

Arine is looking for a Product Manager to own the patient and provider outbound communications domain, with a specific focus on written clinical communications such as letters and documents. These communications play a critical role in driving medication adherence and outcomes, and are among the most compliance-sensitive and customer-visible surfaces in our product.

In this role, you will serve as the primary product partner for all letter-based communications across Arine’s customer base. You will work closely with the Product and Engineering leaders responsible for the underlying communications platform, as well as with our Document Engineering team, Clinical experts, Compliance, and Client Success.

While you will not be responsible for defining the core platform architecture from day one, you will be deeply involved in shaping how configuration, customization, and workflows are designed to scale efficiently. Over time, your domain expertise and hands-on ownership will meaningfully influence how the platform evolves.

What You’ll Be Doing

Own the Outbound Communications Domain

  • Serve as the single point of product ownership for patient and provider-facing letters and documents.

  • Act as the internal expert on how outbound written communications are configured, generated, and delivered across clients and programs.

  • Represent this domain in cross-functional planning, prioritization, and execution.

Lead Configuration Strategy & Governance

  • Define standards and principles for client-specific configuration of letters, balancing flexibility with scalability and efficiency.

  • Partner with engineering to influence configuration frameworks that reduce one-off work and support long-term maintainability.

  • Help determine what should be configurable versus standardized as customer needs evolve.

  • Ensure configuration decisions uphold clinical accuracy and compliance requirements.

Run Point on Customer-Driven Requests

  • Triage and prioritize incoming customer requests related to letters in partnership with Client Success & Customer Support Architects.

  • Translate recurring or high-impact customer needs into scalable product capabilities.

  • Set clear expectations and tradeoffs between customization, turnaround time, and platform health.

Drive Operational Efficiency Through Product

  • Map and continuously improve end-to-end letter workflows, identifying bottlenecks and opportunities for automation.

  • Reduce manual effort and execution time for internal teams through better tooling, configuration, and process design.

  • Define and track success metrics related to efficiency, quality, and customer satisfaction.

Partner Closely with Engineering, Clinical, and Compliance Teams

  • Work day-to-day with the Document Engineering team to define requirements, clarify tradeoffs, and support delivery.

  • Collaborate with Clinical and Compliance stakeholders to ensure communications meet regulatory standards and clinical intent.

  • Provide informed input into longer-term platform decisions based on hands-on experience with real customer and operational needs.

What We’re Looking For

Required Experience & Skills

  • 3+ years of experience in product management or a related role.

  • Experience owning complex, configuration-heavy products or workflows (e.g., document generation, CMS, workflow tools).

  • Strong ability to analyze and improve end-to-end operational processes.

  • Comfort working in regulated or compliance-sensitive environments (healthcare preferred).

  • Experience partnering closely with engineering teams on system-level problems.

  • Excellent written and verbal communication skills.

Mindset & Strengths

  • Strong judgment in balancing customer needs with platform scalability.

  • Systems-oriented thinker who enjoys bringing structure to ambiguous problem spaces.

  • Comfortable owning a defined domain while influencing broader platform decisions.

  • Self-directed and effective in fast-paced, evolving environments.

Nice to Haves

  • Experience with healthcare communications, pharmacy, or clinical workflows.

  • Familiarity with document templating, configuration frameworks, or content management systems.

  • Exposure to UX design for internal or configuration-heavy tools.

  • Startup or high-growth company experience.

  • Understanding of AI/ML concepts applied to content or workflow automation.

Additional Information

  • Travel: Up to 10%

  • Remote Work: Private workspace and reliable high-speed internet required

Compensation & Benefits

The base salary range for this position is $120,000–$140,000/year, depending on experience, location, and job-related factors. This does not include additional compensation components, benefits, or perks.

Job Requirements:

  • Ability to pass a background check
  • Must live in and be eligible to work in the United States

Information Security Roles and Responsibilities:

All staff at Arine are expected to be part of its Information Security Management Program and undergo periodic training on Information Security Awareness and HIPAA guidelines. Each user is responsible to maintain a secure working environment and follow all policies and procedures. Upon hire, each person is assigned and must complete trainings before access is granted for their specific role within Arine.

Arine is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with fairness and respect. We do not discriminate on the basis of race, ethnicity, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. Our hiring decisions and employment practices are based solely on qualifications, merit, and business needs. We encourage individuals from all backgrounds to apply and join us in our mission.

Check our website at https://www.arine.io. This is a unique opportunity to join a growing start-up revolutionizing the healthcare industry!

Job Offers: Arine uses the arine.io domain and email addresses for all official communications. If you received communication from any other domain, please consider it spam. 

Note to Recruitment Agencies: We appreciate your interest in finding talent for Arine, but please be advised that we do not accept unsolicited resumes from recruitment agencies. All resumes submitted to Arine without a prior written agreement in place will be considered property of Arine, and no fee will be paid in the event of a hire. Thank you for your understanding.

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