Customer Experience Assistant

We are a leading Product Development, Artificial Intelligence, and Team Augmentation studio with our eyes set on the future that crafts better futures for humanity by relying on cutting-edge technology to create impressive digital products and solutions that widen your global reach. Our human-centric approach guides us every step of the way and we're proud of the impact our products make.

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The Customer Experience Assistant is a key role responsible for aligning customer needs with company operations and strategies. This position involves understanding customers needs, communicating company values, supporting the CX department and driving operational excellence, which will drive account growth and ensure customer satisfaction.

WHAT YOU’LL DO:

Customer Insight and Relationship Management:

• Gather and analyze customer and market information to enhance engagement and growth strategies.
• Serve as a point of contact for your assigned customers, understanding their needs and expectations and executing action plans accordingly.
• Ensure prompt and accurate answers to customers’ queries.
• Build strong customer relationships through regular communication.

Operational Excellence:

• Ensure customer insights are integrated into operational processes, reporting misalignments and identifying improvement opportunities when appropriate.
• Work with internal teams to streamline and align operations in order to provide outstanding customer service.
• Support Senior Tribe leads in a variety of tasks including scheduling meetings, providing updates and relevant insights and running reports.

Sales Support and Business Development:

• Support pre-sales and sales activities with customer intel and success stories.
• Contribute to developing strategies to drive business growth and acquire new customers.

Customizing Customer Journeys:

• Personalize customer interactions to improve satisfaction and engagement.
• Understand customers’ singularities to leverage relevant and efficient solutions to their needs.

SKILLS / QUALIFICATIONS:

• 1-2 years of previous experience as an Account Manager, Customer Success Manager or Client Representative, ideally in tech services companies.
• Ability to ask insightful questions and understand customer motivations.
• Strong English communication capabilities.
• Ability to work effectively in deep collaboration with various internal teams and stakeholders.
• Adaptability to adjust to market changes and customer preferences.
• Problem Solving skills, focused on transforming customer feedback into actionable strategies.
• Effective presentation and negotiation skills.
• Project management skills.
• CRM management experience will be a plus.

WHAT DO WE OFFER

💵Competitive USD salary 
🌴20 business days of vacation per year + 6 National holidays
🐣Family Leave
💻A dynamic remote work culture. You can work from Anywhere!
🚀An entrepreneurial environment.

ABOUT US:

In 2010 our founders dreamed up a company that could positively impact the world. Since then, we are in permanent evolution and revolution that brings us closer to our goal.

At first, we did it through business consulting. Then, we shifted towards innovation and design. And now, we've decided to go the Arionkoder way: entrepreneurial vision and creativity are in our DNA, and this is the time to turn them into a tangible reality. That s why we create amazing digital products with the power to impact lives.

We have been dreamers and we still are. We loved it and looked forward to the next revolution!