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Principal Product Manager

San Mateo, CA

The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2023 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse.

Responsibilities:

As a Principal Product Manager, you will play a pivotal role in leading the development and success of our products. Your strategic vision and leadership will guide the entire product lifecycle, from ideation to launch, while collaborating closely with internal and external stakeholders. Your ability to engage and gain buy-in from stakeholders, coupled with your technical acumen, will be instrumental in delivering high-quality products that drive business growth. Key responsibilities include:

  1. End-to-End Product Management: Take charge of the complete concept-to-launch product lifecycle. Develop a deep understanding of customer needs, market trends, and business goals to shape product strategy and drive successful execution.
  2. Roadmap Ownership: Define, prioritize, and manage the product roadmap, ensuring that it aligns with company objectives. Incorporate market feedback, user insights, and technical capabilities to deliver a compelling product vision.
  3. Stakeholder Engagement: Collaborate with both internal and external stakeholders to secure buy-in for product initiatives. Engage closely with customers, executives, sales teams, and partners to gather feedback and insights that shape the product direction.
  4. Engineering Collaboration: Work closely with engineering teams to translate product requirements into actionable development plans. Ensure that roadmap items are well-defined, scoped appropriately, and delivered on time.
  5. Market Analysis: Conduct thorough market research, competitive analysis, and user feedback collection to identify market trends and opportunities. Use these insights to drive product innovation and differentiation.
  6. Release Management:  Collaborate with engineering, quality assurance, and other cross-functional teams to plan and execute product releases. Ensure that products are delivered on schedule and meet quality standards.
  7. Performance Monitoring: Define and track key product performance metrics post-launch. Analyze user data, customer feedback, and market trends to make informed decisions for continuous product improvement.

Must have:

  • Product Management Expertise: At least 5 years of experience in driving successful cloud security, fraud or bot security product development from concept to launch. Proficiency in product management methodologies, tools, and best practices. 
  • Stakeholder Management: Exceptional communication and interpersonal skills. Ability to build strong relationships and collaborate effectively with internal and external stakeholders.
  • Technical Acumen: Sound technical understanding to effectively communicate with engineering teams, assess feasibility, and make informed decisions. Understanding of bot detection and mitigation technology stack with exposure to machine learning technologies. 
  • Problem-Solving: Excellent analytical and problem-solving skills to identify challenges and devise creative solutions.
  • Project Management: Solid project management skills to coordinate and manage multiple projects simultaneously, ensuring timely delivery. Experience with project management tools like JIRA, Confluence etc. is a must. 

Nice to have:

  • Advanced Degree :  Master's degree in Business Administration or Web Security or related fields
  • Industry Knowledge:  Familiarity with Cloud Security/Bot Management and its unique challenges and opportunities.
  • Agile Experience: Familiarity with Agile methodologies for product development, such as Scrum or Kanban.
  • Data-Driven Decision Making: Proficiency in using data and analytics to inform product decisions and measure success.
  • Certifications:  Relevant certifications in product management (e.gCertified Scrum Product Owner, Pragmatic Marketing) and/or Cloud/Web Security ( CISSP etc ) can be beneficial. 

Join our team as a Principal Product Manager and lead the charge in developing innovative products that drive our business forward. Your strategic thinking, stakeholder engagement skills, and technical expertise will contribute to our mission of delivering exceptional products to our customers and achieving long-term success.

Why Arkose Labs?

Join an early-stage, fast-growing startup with pioneering technology built by passionate and ambitious people. 

Work with some of the biggest names in the market, such as Microsoft, Paypal, EA, Github, Twitch, Roblox, Twilio, and Minecraft! 

We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.

We value:

  • People - independent thinkers making data-driven decisions and taking project ownership
  • Teamwork - building trust, respect, and integrity to openly communicate and constructively challenge one another
  • Customer Focus - customer empathy and problem-solving obsession
  • Execution - actions with precision, professionalism, and urgency
  • Security - our lens for implementing processes, procedures, and programs

Benefits:

  • Competitive salary + Equity
  • 401k plan 
  • Robust benefits package- 85% medical, dental, vision coverage for employees and 75% for dependents
  • Flexible PTO
  • Life insurance coverage
  • Short and Long Term Disability Insurance paid by the company
  • Generous nationwide parental leave policy
  • Amazing discounts program 
  • Wellbeing package including mental health and gym discounts
  • Flexible working hours to support personal well-being and mental health
  • Employee Assistance Program

Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.

All employees of Arkose Labs are required to comply with its COVID-19 Vaccination Policy, which includes individual vaccination requirements for U.S. in-office attendance and/or travel to any U.S. company-sponsored events. If any travel or in-office attendance is a required part of the position to which you are applying, you may be required to provide evidence of your vaccinated status as a condition of accepting employment with Arkose Labs.

The anticipated salary range for this position is $190,000.00 to $220,000.00. Equity and benefits may be provided as part of the compensation package, depending on the position offered. Not all candidates will be eligible for the upper end of the salary range. The exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills, experience, and other qualifications as well as the candidate’s location of residence. In addition to base salary, some roles may be eligible for a variable bonus based on a combination of company performance, employee performance, and management discretion.

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