Back to jobs

IT Engineer

Pune, India

The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2023 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse.

Job Description

We are seeking an experienced IT Engineer to support our Arkose Labs Pune office in India. The ideal candidate will have hands-on experience in managing devices and deploying applications via Microsoft InTune, managing users and permissions in Azure, and experience in using Atlassian Jira, Confluence, and service management tools. The candidate will also be responsible for responding to IT support tickets through Jira Service Desk and working with Google Workspace (G Suite) administration. You will help set up new users, assist in enrolling devices in InTune, and provide technical support to staff in a friendly and professional manner.

Key Responsibilities

  • Microsoft InTune Management:
    • Deploy and manage applications, policies, and device configurations using Microsoft InTune.
    • Oversee and troubleshoot device management, ensuring smooth operation for all users.
    • Maintain security policies and ensure compliance through device management solutions.
  • Azure Administration:
    • Manage users, groups, and permissions on Active Directory (Entra ID)
    • Set up and manage single sign-on (SSO) for applications in Azure, ensuring seamless access for users.
    • Monitor Azure environments to ensure consistent performance and security.
  • Google Workspace (G Suite) Administration:
    • Administer Google Workspace (G Suite) products, review quarantined emails in G Suite.
    • Troubleshoot and support Google Workspace tools for the team.
  • IT Support:
    • Provide prompt and professional IT support to the India staff, troubleshooting and resolving hardware, software, and network issues.
    • Manage and respond to IT support tickets via Jira Service Desk.
    • Assist in the setup of new users, including hardware provisioning and account configurations.
    • Collaborate closely with the Engineering teams to manage access and permissions for GitHub, AWS, and Azure to support engineering activities.
    • Collaborate with the global IT team to ensure best practices are followed and technology initiatives are implemented.
  • System Maintenance:
    • Ensure the overall health of the IT infrastructure, proactively identifying and resolving issues.
    • Keep systems and applications up to date with patches, security updates, and new releases.
  • Documentation & Reporting:
    • Maintain accurate up to date documentation of IT processes, system configurations, and issue resolutions in Confluence.
Must-Haves:
  • 3+ years of relevant experience to support Arkose Labs Pune office in India.
  • Experience with Microsoft InTune for application deployment, policy management, and device configurations, including troubleshooting and maintaining security compliance.
  • Strong Azure Administration Skills:
    • Proficient in managing Active Directory (Entra ID) users, groups, and permissions.
    • Experience setting up and managing SSO for Azure applications.
    • Ability to monitor and maintain Azure environments, ensuring security and performance.
  • Google Workspace Administration:
    • Skilled in managing Google Workspace (G Suite) tools and troubleshooting email and productivity suite issues.
  • IT Support Experience:
    • Proven experience providing IT support for hardware, software, and network issues.
    • Familiarity with Jira Service Desk for managing IT support tickets.
  • System Maintenance Proficiency:
    • Knowledge of system maintenance best practices, including patching, security updates, and proactive infrastructure management.
  • Collaboration and Communication Skills:
    • Ability to work closely with Engineering and global IT teams to manage access permissions, implement best practices, and document IT processes accurately in Confluence.
Nice-to-Haves:
  • Experience with GitHub, AWS, and additional cloud environments for managing access and permissions.
  • Familiarity with Confluence for documentation purposes.
  • Knowledge of IT compliance and security frameworks, including experience in maintaining compliance in IT systems.
  • Project Management Experience for technology initiatives, ideally in collaboration with cross-functional teams.
  • Familiarity with networking fundamentals to troubleshoot network issues effectively.
  • Experience in IT support for geographically distributed teams, especially if the role includes remote team support.
  • A keen interest in security. You'll be working closely with Security Engineers on projects & tasks so it provides a great opportunity for career growth into the security space.

Why Arkose Labs?

At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, OpenAI, and more. We’re not just a company; we’re a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.

Why do top tech professionals choose Arkose Labs?

  • Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients.
  • Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.
  • Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events.
  • Ideal Size: We’re structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas.

Join us in shaping the future of technology. At Arkose Labs, you’re not just an employee; you’re part of a visionary team driving global change

The most recognizable brands in the world select Arkose Labs, including OpenAI, Roblox, Microsoft, Adobe, Expedia, Snapchat, Zilch, and ZipAir.

We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.

We value:

  • People: first and foremost they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do.
  • Team Work. We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one another
  • Customer Focus. We empathize with our customers and obsess about solving their problems
  • Execution with precision, professionalism and urgency
  • Security. It’s the lens through which we implement our processes, procedures, and programs

Benefits:

  • Competitive salary + Equity
  • Beautiful office space with many perks 
  • Robust benefits package
  • Provident Fund
  • Accident Insurance
  • Flexible working hours and work from home days to support personal well-being and mental health

Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.

 #LI-Hybrid

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Arkose Labs’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.