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People Operations Manager

San Jose, Costa Rica

The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2023 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse.

About the Role
We’re looking for a dynamic People Ops Manager to lead our People Operations function across Latin America, with a focus on Costa Rica and Argentina. This person will be an integral part of our People team, driving employee engagement, growth, and development. 

Key Responsibilities

  • Oversee People Ops functions across Costa Rica and Argentina, ensuring smooth HR operations and compliance with regional regulations.
  • Drive employee engagement initiatives, focusing on enhancing workplace culture, building employee relations, and managing Employee Resource Groups.
  • Lead employee growth and development efforts, facilitating career paths, learning programs, and coaching.
  • Partner closely with Finance to manage budgets, workforce planning, and HR-related financial matters.
  • Manage in-office operations in Costa Rica, creating a productive and positive hybrid workplace.
  • Collaborate on People Ops strategies to drive an inclusive, high-performance culture aligned with our values.
  • Assist with talent acquisition strategy to identify and attract top talent in LATAM, aligning hiring practices with organizational goals.
  • Act as a trusted advisor for employee relations matters, creating strong relationships and resolving conflicts effectively.

Must-Have Qualifications

  • HR Expertise: Extensive experience in human resources management, with a strong focus on Latin American countries (Costa Rica and Argentina).
  • Employee Relations: Demonstrated success in managing employee relations, driving engagement initiatives, and leading Employee Resource Groups.
  • Growth and Development: Proven expertise in coaching employees and leaders, designing and implementing strategies for talent development, and fostering growth.
  • Conflict Resolution: Strong ability to mediate and resolve conflicts effectively, promoting a positive and collaborative work environment.
  • Bilingual Proficiency: Fluency in both Spanish and English is essential to facilitate effective communication across regions.
  • Tech Savvy: Proficiency with G-Suite tools and experience working with HRIS platforms.
  • Office Management: Hands-on experience managing office operations, ideally within a hybrid work environment.
  • Location Requirement: Must be based in Costa Rica, with a mandatory requirement to work onsite three days per week.

Nice-to-Have Qualifications

  • Finance Knowledge: Background in finance or experience with budget management and workforce planning.
  • Multi-Country Experience: Knowledge of employment practices in both Costa Rica and Argentina.
  • Strategic Mindset: Ability to contribute to high-level People Ops strategies and align them with company goals.
  • Talent Acquisition & Sourcing: Experience in talent acquisition and sourcing, with a strategic approach to identifying and attracting top talent in LATAM.

If you're passionate about creating an engaging, supportive, and high-performing workplace across Latin America, we’d love to hear from you!

Why Arkose Labs?

At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, OpenAI, and more. We’re not just a company; we’re a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.

Why do top tech professionals choose Arkose Labs?

  • Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients.
  • Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.
  • Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events.
  • Ideal Size: We’re structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas.

Join us in shaping the future of technology. At Arkose Labs, you’re not just an employee; you’re part of a visionary team driving global change

The most recognizable brands in the world select Arkose Labs, including OpenAI, Roblox, Microsoft, Adobe, Expedia, Snapchat, Zilch, and ZipAir.

We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.

We value:

  • People: first and foremost they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do.
  • Team Work. We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one another
  • Customer Focus. We empathize with our customers and obsess about solving their problems
  • Execution with precision, professionalism and urgency
  • Security. It’s the lens through which we implement our processes, procedures, and programs

Benefits:

  • Competitive salary + Equity
  • Medical insurance via Adisa Platinum
  • 2 Life Insurance programs
  • Dental plan
  • Kynergy Wellbeing top Plan
  • Discounts Package
  • Flexible PTO
  • WiFi and Phone stipend
  • Flexible working hours to support personal well-being and mental health

Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.

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