Director, Customer Success & Delivery

About the Company

Armada is an edge computing startup that provides computing infrastructure to remote areas where connectivity and cloud infrastructure is limited, as well as areas where data needs to be processed locally for real-time analytics and AI at the edge. We’re looking to bring on the most brilliant minds to help further our mission of bridging the digital divide with advanced technology infrastructure that can be rapidly deployed anywhere.

About the role.

The Director of Customer Success and Delivery for MENA is accountable for post-sale technical success and delivery outcomes across the region, while being based in United Arab Emirates. This leader ensures customers successfully deploy, operate, and expand their use of Atlas, Galleon with the Armada Edge Platform, and Leviathan AI Factory deployments integrated with Bridge GPU-as-a-Service. MENA is a priority growth region for Armada, with Saudi Arabia serving as the operational and customer hub. Customers in the region expect strong local presence, deep technical credibility, and a delivery model aligned to sovereign data, security, and national compliance requirements. 

This is a senior leadership role that combines regional ownership, hands-on technical judgment, and executive-level customer engagement. Success is measured by customer outcomes delivered, platform adoption at scale, retention, and long-term expansion. 

Key Responsibilities 

Regional customer success strategy and execution 

• Own Customer Success Engineering and Delivery outcomes across MENA, with Saudi Arabia as the operating base
• Build a scalable regional success model that works across multiple countries while respecting local regulatory and operational requirements
• Translate customer business objectives into clear success plans, milestones, and measurable KPIs
• Drive retention and expansion by ensuring customers realize ongoing value from Atlas, Galleon with AEP, and Leviathan AI Factory deployments 

Delivery leadership and operational execution 

• Own the post-sale lifecycle from contract signature through onboarding, deployment, production go-live, and steady-state operations
• Ensure rapid time-to-try and time-to-value for edge AI and GPU-accelerated workloads
• Lead delivery governance across hardware, networking, security, and platform readiness
• Establish repeatable delivery patterns, runbooks, and escalation paths suitable for enterprise and national-scale environments 

Sovereign data, security, and compliance leadership 

• Ensure deployments meet Saudi and country-specific sovereign data expectations including data residency, access controls, encryption, and auditability
• Lead customer-facing security and governance discussions in partnership with customer CISO and compliance teams 
• Own success criteria tied to regulatory frameworks commonly encountered in the Kingdom and broader region
• Serve as the senior point of escalation for sovereignty, compliance, and risk concerns 

Executive relationship management and value realization 

• Build trusted advisor relationships with CIOs, CDOs, CISOs, operations leaders, and national stakeholders
• Lead executive business reviews focused on outcomes delivered, adoption progress, operational risk reduction, and roadmap alignment
• Quantify and communicate business value using customer-relevant measures such as uptime, operational resilience, cost efficiency, and speed of AI deployment
• Partner with Sales to identify expansion opportunities while maintaining a strong post-sale trust posture 

Customer health and risk management 

• Establish customer health metrics reflecting technical adoption, operational maturity, and stakeholder alignment
• Proactively identify risks early and drive cross-functional resolution with clear ownership
• Maintain disciplined executive-level communication and escalation management 

Team building and regional leadership 

• Build, mentor, and scale a high-performing MENA Customer Success Engineering organization anchored in Saudi Arabia
• Hire and develop Customer Success Engineers, Resident Solution Architects, and delivery leaders
• Foster a culture of accountability, ownership, and operational excellence
• Support local capability development and localization objectives where required 

Cross-functional leadership inside Armada 

• Partner closely with Product, Engineering, Security, Operations, and Support teams
• Represent the voice of the MENA customer internally to influence product and service direction
• Help shape Armada’s evolving service model as Atlas, Galleon, and Leviathan adoption scales 

Qualifications and Experience 

• 10+ years of experience in customer success, technical account management, professional services, or delivery leadership in complex enterprise environments
• Strong technical foundation in AI infrastructure, edge compute, data center systems, cloud platforms, and GPU-accelerated workloads
• Proven success delivering outcomes for high-value, multi-stakeholder customers in regulated or mission-critical settings
• Experience operating across the MENA region, with the ability to be based full-time in Saudi Arabia
• Executive-level communication and stakeholder management skills
• Demonstrated experience building and scaling regional teams and delivery models 

Preferred Experience 

• Background supporting customers in energy, mining, industrials, telecom, or public sector environments
• Familiarity with sovereign data architectures and security governance in Saudi Arabia and the wider region
• Experience navigating compliance frameworks in national or highly regulated environments
• Comfort operating across cultures while maintaining consistent delivery standards 

What Success Looks Like 

• Customers across Saudi Arabia and MENA are operating stable, secure, production-grade deployments
• Atlas, Galleon with AEP, and Leviathan AI Factory deployments integrated with Bridge GPUaaS scale beyond pilots into multi-site environments
• Customer retention is strong and expansion is driven by demonstrated value
• Armada is viewed as a long-term sovereign AI infrastructure partner in the region
• A trusted, high-performing regional Customer Success organization is established and growing 
  
  
  

You're a Great Fit if You're

• A go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge 
• A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude 
• Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company
• A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda 
• Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you 

Equal Opportunity Statement

At Armada, we are committed to fostering a work environment where everyone is given equal opportunities to thrive. As an equal opportunity employer, we strictly prohibit discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. This policy applies to all employment decisions, including hiring, promotions, and compensation. Our hiring is guided by qualifications, merit, and the business needs at the time.

Unsolicited Resumes and Candidates

Armada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page. Any resumes submitted by agencies without a prior signed agreement will be considered unsolicited and Armada will not be obligated to pay any fees.