Back to jobs

Customer Engineer

Virginia, United States

About Armaments Research Company   

 
Armaments Research Company (ARC) is a startup dedicated to bringing real time situational awareness and battlefield logistics capabilities to both the DoD and law enforcement personnel. You will be an integral part of the ARC team, and will be creating innovative and powerful IoT devices that feed data to the ARC technology stack. Our core offering is an embedded device designed in-house that pushes real time data to the cloud and back down to tactical users on a mobile android device. The information our device provides enables battlefield/tactical awareness that does not exist today. ARC technologies were initially developed in support of the US Defense Advanced Research Projects Agency (DARPA) and the National Science Foundation (NSF) and leverage internet-of-things (IoT) technology and machine learning (ML) to develop actionable insights and transform security responses. 
 
ARC’s core technology gathers data related to key weapon platform outputs which requires a suite of sensors that are transparent to the end user. The ARC products enable aggregated insights over big data sets that will be used to save lives on the frontline. This novel technology is deployed at scale on US Military and Law Enforcement weapons to enhance safety, decision making, and transparency for ground personnel.

What You'll Do

We are looking for a mission focused Customer Engineer to support our rapidly expanding DoD market.  The successful candidate will serve as the primary interaction point with existing and potential customers.  You will be responsible for understanding the capabilities and strengths of our entire product stack.  You will work closely with our customers, product team, engineering team and sales team to ensure that our products meet the specific needs of our DoD clients. 

Role Responsibilities - How You Will Make an Impact

  • Become a product expert by developing a thorough understanding of our software products and capabilities, and use this knowledge to help us deliver high-impact solutions to clients
  • Live-fire testing of our AI enabled firearm instrumentation equipment.  This will require leveraging our on-site shooting range
  • Lead all aspects of the technical sales process including product alignment, data environment discovery, and product capability demonstrations
  • Lead pre-sales customer engagements to ensure capability alignment, including in-field customer POCs, training, and evaluations
  • Support the smooth transition to solution delivery by thoroughly understanding the customer environment, data requirements, and resulting solution complexity
  • Conceive and drive new ways to use our product in support of evolving customer requirements and operating environments
  • Develop and execute rigorous full platform test plans designed to verify product requirements  
  • Track and report issues and platform performance to ensure product requirements are met

Relevant Skills and Experience

  • 5 years of experience working for or with the US military
  • 5 years of prior firearms use experience
  • Comfort with firearms as either an individual shooter or supervising other shooters as a range safety officer
  • Experience with network setup and configuration, IoT sensors, and familiarity with testing of software or hardware products
  • Experience developing data-driven approaches to test plan design, analysis, and reporting
  • Possess well-established analytical and technical ability and experience. 
  • Excellent communication and presentation skills 
  • Existing or ability to obtain a DoD security clearance

This position will require access to restricted information and facilities protected under U.S. laws and regulations, including the National Industrial Security Program Operating Manual (NISPOM). Please note that any offer for employment will be conditioned on any required authorization to receive access to such restricted information and facilities necessary to perform the responsibilities of the position.  

Citizenship Verification: This position requires verification of U.S. Citizenship to meet federal government security screening requirements required for this role. The successful candidate must be a U.S. Citizen and otherwise eligible to obtain access to classified information and facilities necessary to perform the responsibilities of the position.  

What We Offer:

Equity Options
401k plan
Employer paid employee medical, dental and vision

12 paid holidays plus Flexible PTO Policy 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Armaments Research Company ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.