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Customer Engineer

Virginia, United States

About Armaments Research Company   

 
Armaments Research Company (ARC) is a startup dedicated to bringing real time situational awareness and battlefield logistics capabilities to both the DoD and law enforcement personnel. You will be an integral part of the ARC team, and will be creating innovative and powerful IoT devices that feed data to the ARC technology stack. Our core offering is an embedded device designed in-house that pushes real time data to the cloud and back down to tactical users on a mobile android device. The information our device provides enables battlefield/tactical awareness that does not exist today. ARC technologies were initially developed in support of the US Defense Advanced Research Projects Agency (DARPA) and the National Science Foundation (NSF) and leverage internet-of-things (IoT) technology and machine learning (ML) to develop actionable insights and transform security responses. 
 
ARC’s core technology gathers data related to key weapon platform outputs which requires a suite of sensors that are transparent to the end user. The ARC products enable aggregated insights over big data sets that will be used to save lives on the frontline. This novel technology is deployed at scale on US Military and Law Enforcement weapons to enhance safety, decision making, and transparency for ground personnel.

What You'll Do

We are looking for a mission focused Customer Engineer to support our rapidly expanding DoD market.  The successful candidate will serve as the primary interaction point with existing and potential customers.  You will be responsible for understanding the capabilities and strengths of our entire product stack.  You will work closely with our customers, product team, engineering team and sales team to ensure that our products meet the specific needs of our DoD clients. 

Role Responsibilities - How You Will Make an Impact

  • Become a product expert by developing a thorough understanding of our software products and capabilities, and use this knowledge to help us deliver high-impact solutions to clients
  • Live-fire testing of our AI enabled firearm instrumentation equipment.  This will require leveraging our on-site shooting range
  • Lead all aspects of the technical sales process including product alignment, data environment discovery, and product capability demonstrations
  • Lead pre-sales customer engagements to ensure capability alignment, including in-field customer POCs, training, and evaluations
  • Support the smooth transition to solution delivery by thoroughly understanding the customer environment, data requirements, and resulting solution complexity
  • Conceive and drive new ways to use our product in support of evolving customer requirements and operating environments
  • Develop and execute rigorous full platform test plans designed to verify product requirements  
  • Track and report issues and platform performance to ensure product requirements are met

Relevant Skills and Experience

  • 5 years of experience working for or with the US military
  • 5 years of prior firearms use experience
  • Comfort with firearms as either an individual shooter or supervising other shooters as a range safety officer
  • Experience with network setup and configuration, IoT sensors, and familiarity with testing of software or hardware products
  • Experience developing data-driven approaches to test plan design, analysis, and reporting
  • Possess well-established analytical and technical ability and experience. 
  • Excellent communication and presentation skills 
  • Existing or ability to obtain a DoD security clearance

This position will require access to restricted information and facilities protected under U.S. laws and regulations, including the National Industrial Security Program Operating Manual (NISPOM). Please note that any offer for employment will be conditioned on any required authorization to receive access to such restricted information and facilities necessary to perform the responsibilities of the position.  

Citizenship Verification: This position requires verification of U.S. Citizenship to meet federal government security screening requirements required for this role. The successful candidate must be a U.S. Citizen and otherwise eligible to obtain access to classified information and facilities necessary to perform the responsibilities of the position.  

What We Offer:

Equity Options
401k plan
Employer paid employee medical, dental and vision
13 paid holidays plus Flexible PTO Policy 

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