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IT Support Specialist (Reston, VA Office, Hybrid 4 days/week)

Reston, Virginia, United States

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.

Armis is a privately held company headquartered in California.

Location: Reston VA (Hybrid, 4 days/week)
Reports to: IT & Security Support Team Lead (US)

The opportunity:

  • Deliver professional global Tier 2 technical support to employees and systems globally
  • Work as per IT & Security processes and KPIs
  • Create and improve technical documentation, training materials, and how-to articles to streamline the support process
  • Identify, automate and document solutions to common issues
  • Responsible for new employees' on-boarding setup and orientation
  • Responsible for employees' off-boarding process
  • Collaborate with other cross-org teams or departments to understand, research and resolve problems
  • Work with vendors and suppliers of physical and virtual assets
  • Work with on-prem and cloud systems
  • Support and maintain FedRAMP IT & Security systems, users and permissions

What we expect:

  • 2-3 years of experience with employees in IT technical support
  • 2+ years experience supporting cross-org systems Okta, Google and Microsoft Office
  • 2 + years of experience with solving hardware, software, permissions, and network issues
  • Must be a U.S. Citizen

Preferred Skills: 

  • Excellent and proven serviceability skills
  • Excellent verbal and written communication and interpersonal skills
  • Ability to prioritize tasks and delegate them when appropriate
  • Strong analytical and problem-solving skills, ability to troubleshoot issues and summarize
  • Ability to be patient with non-technical users and simplify processes and procedures
  • Excellent documentation capabilities
  • Very high motivation and willingness to continuously learn
  • High level of independence and time management skills
  • Team player state of mind, caring about the impact of infrastructure on its users
  • CompTIA A+ or similar certification is a plus

We know there is a lot to consider when applying for a new job, and quite often job descriptions provide a lot of detail for candidates… but here at Armis, we strongly encourage you to try to avoid the ​​confidence gap​.​​ We don’t expect you to meet each of the listed requirements perfectly to be considered for any of our roles.

Salary range guidance for this position is:   $85,000 - $100,000  (Plus Bonus and Pre-IPO Equity)

The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis. 

The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.

Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.

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