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Technical Customer Success Manager (T.CSM)

Nuevo León, Mexico

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.

Armis is a privately held company headquartered in California.

Location: Nuevo Leon/Monterrey Mexico 

(Hybrid 2 days in office/ 3 days remote)

 

Responsibilities :

  • Manage a portfolio of up to 50 SMB accounts throughout their lifecycle with Armis.
  • Guide the customer through the implementation phase, leading them to their key success outcomes.
  • Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction and driving adoption and value for growth and reference-ability.
  • Deliver annual executive level briefings to each customer, articulating value and aligning with customer objectives.
  • Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally to Armis account team and externally to account sponsors and executives.
  • Understand customer product issues in order to represent the appropriate priority and voice of the customer with the Armis product team.
  • Establish regular monthly cadence with each assigned customer to provide guidance, curate dashboards, review open issues, and communicate program status.
  • Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
  • Maintain current functional and technical knowledge of the Armis platform and future products.

 

Min Requirements:

  • 2+ years experience in a related function with direct customer advocacy and engagement experience in support, post-sales, professional services or other customer facing functions.
  • Preferred 2+ years experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization and working with SMB accounts.
  • Bilingual: English is required

You also... 

  • Possess exceptional verbal, written, social, presentation, and interpersonal skills.
  • Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
  • In depth experience with CRM tools (Gainsight, ChurnZero, ClientSuccess)
  • Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.
  • Ability to manage multiple priorities while delivering consistent outcomes.
  • Prior experience conducting executive level reports to customers and discussing pros and cons of implementing various solutions/technologies and their business value.Knowledge of enterprise IT/IoT infrastructures and configuration, including support and security operations.CCNA, Security+, or Network+ are helpful

The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.

Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.

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