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Healthcare Network Technical Customer Success Manager (T-CSM)

Boston, Massachusetts, United States; Dallas, Texas, United States; Washington DC - Baltimore Metro Area

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.

Armis is a privately held company headquartered in California.

Location: Austin Tx, Dallas Tx OR Boston Ma OR Arlington VA

We are seeking a Healthcare Network Technical Customer Success Manager (T-CSM) to join our growing global Customer Success organization. This role is designed for a hands-on network professional with healthcare expertise, passionate about driving secure connectivity, device visibility, and operational excellence across hospital and clinical environments

What you'll do:

  • Lead adoption and deployment of the Armis platform across healthcare networks, ensuring seamless visibility into IoMT, and IT/OT assets.

  • Map clinical workflows to security architecture, helping align the platform with healthcare compliance frameworks (e.g., HIPAA, HITECH, NIST).

  • Collaborate with biomedical engineering, IT, and security teams to design secure network segmentation, device communication policies, and risk-reduction strategies.

  • Serve as the technical liaison between customer engineering teams and Armis cross-functional stakeholders (Product, Support, Sales, and Engineering).

  • Guide integration efforts with WLC, CMMS, NAC, Firewalls and other security and ITSM tools (e.g., ServiceNow, Cisco ISE, Palo Alto, CrowdStrike).

  • Conduct health assessments and configuration reviews to ensure optimal performance, accurate asset classification, and high-fidelity risk scoring.

  • Translate technical findings into executive outcomes, presenting ROI, uptime improvements, and reduced clinical risk to leadership.

  • Mentor customer teams on vulnerability management, threat response, and network best practices within healthcare environments.

  • Partner with Armis Product and Engineering to influence roadmap priorities based on real-world healthcare use cases.

What we expect:

  • Bachelor’s degree in Computer Science, Information Systems, Biomedical Engineering, or equivalent experience.

  • 5+ years of hands-on experience in network engineering, architecture, or security operations— within healthcare systems, hospitals, or clinical networks.

  • 3+ years in a customer-facing role (Customer Success, Technical Account Management, or Implementation Engineering).

  • Deep knowledge of network protocols (TCP/IP, SNMP, HL7, DICOM, MQTT, etc.) and how they relate to biomedical and IoT devices.

  • Proven experience with network discovery, segmentation, and vulnerability remediation tools (e.g., Cisco, Palo Alto, Armis, Qualys, Tenable).

  • Understanding of clinical device workflows and their dependencies on secure connectivity and uptime.
  • Excellent communication and presentation skills, able to engage both technical teams and executive healthcare leaders.
  • Strong project management skills with the ability to balance multiple hospital deployments simultaneously.

Preferred / Bonus Skills

  • Experience securing medical and IoMT ecosystems in hospitals, labs, or life-science organizations.
  • Familiarity with healthcare network manufacturers and clinical device vendors (Philips, GE Healthcare, Siemens, Medtronic, etc.).
  • Certifications: HCISSP,CISSP, CCNP, CEH, or Healthcare Security certifications (e.g., HCISPP).
  • Experience with scripting or automation (Python preferred) for network or asset management tasks.
  • Understanding of regulatory compliance frameworks (HIPAA, HITECH, ISO 80001, NIST CSF).'
  • Working knowledge of MDS2 documentation and its role in evaluating medical-device security controls within healthcare environments.
  • Ability to travel up to 20–25% quarterly for on-site customer workshops and architecture reviews.

Additional

Salary range guidance for this position is: $130,000 - $165,000

The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.

The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.

Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.

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