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Technical Customer Success Manager

Boston, Massachusetts, United States

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.

Armis is a privately held company headquartered in California.

As a  T.CSM, you will be the business strategist for Armis’s highest-value, enterprise-scale accounts. This is a high-impact role where you are directly accountable for the Net Retention Rate (NRR) and Gross Retention Rate (GRR) of our most significant ARR contributors.

You will lead the end-to-end technical journey—from hands-on operationalization to aligning our latest innovations with C-level security objectives. You aren't just ensuring the platform "works"; you are ensuring it is indispensable to the CISO’s strategy, directly influencing renewal certainty and expansion opportunities.

What You’ll Do: Strategic Impact & Revenue Accountability

  • Drive Financial Health: Directly influence GRR and NRR by ensuring customers achieve documented ROI. You will proactively identify and mitigate technical risks that could jeopardize renewals.
  • Executive Stewardship: Translate complex technical health metrics into high-level business value for CISOs and Economic Buyers. Lead Strategic Business Reviews (SBRs) that align Armis’s roadmap with the client’s long-term digital transformation.
  • Strategic Growth Identification: Partner with Sales to identify and qualify expansion opportunities. You will match new Armis innovations and modules to untapped customer use cases, creating a continuous "value-expansion" loop.
  • High-Stakes Technical Delivery: Lead internal teams to ensure configuration, integration, and operationalization of the Armis platform within massive, complex global environments. You will ensure the deployment is architected to meet the customer’s most rigorous security use cases.
  • Cross-Functional Orchestration: Serve as the "Account CEO" for technical matters, mobilizing Product, Engineering, and Executive leadership to solve blockers for platinum-level clients.
  • Ecosystem Integration: Act as a Subject Matter Expert on how Armis integrates with a client’s entire security stack (SIEM, SOAR, CMDB), ensuring Armis is the "central nervous system" of their security operations.

Requirements (Tailored for Strategic Impact)

  • Enterprise Experience: Proven track record managing a portfolio of high-ARR ($1M+) strategic accounts in the Cybersecurity or SaaS space.
  • Financial Acumen: Deep understanding of NRR/GRR dynamics and the ability to link technical success to renewal outcomes.
  • The "Consultative" Edge: Ability to move from "hands-on keyboard" technical troubleshooting to high-level strategic advisory in the same hour.
  • Advocacy & Influence: Strong ability to prioritize the customer’s voice within Armis Product and Engineering teams to shape the roadmap in favor of strategic account needs.

The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.

Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.

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