Back to jobs
New

Technical Customer Success Manager

Montréal, Quebec, Canada

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.

Armis is a privately held company headquartered in California.

Armis, l'entreprise de gestion de l'exposition cyber et de sécurité, protège l'ensemble de la surface d'attaque et gère l'exposition aux risques cyber des organisations en temps réel. Dans un monde sans périmètre en évolution rapide, Armis garantit que les organisations voient, protègent et gèrent en permanence tous leurs actifs critiques — du sol au cloud. Armis sécurise des entreprises des classements Fortune 100, 200 et 500, ainsi que des gouvernements nationaux et des entités locales et étatiques, afin d'aider les infrastructures critiques, les économies et la société à rester sûres et sécurisées 24h/24 et 7j/7.

Armis est une société privée dont le siège social est situé aux États-Unis, en Californie. Ce poste est basé à Montréal.

En tant qu'Associate TCSM, vous agirez en tant que partenaire de confiance pour notre clientèle, en veillant à ce qu'elle tire une valeur mesurable de la plateforme Armis. Vous travaillerez en étroite collaboration avec les clients pour comprendre leurs objectifs, fournir des conseils sur l'adoption du produit et stimuler l'engagement afin de favoriser la fidélisation et la croissance. Ce rôle est idéal pour une personne proactive, soucieuse du détail et passionnée par la création de relations solides.

Vos missions :

  • Agir en tant que premier point de contact pour le support et la gestion de la relation des comptes clients assignés.
  • Guider la clientèle à travers les demandes de fonctionnalités, les meilleures pratiques de formation et l'adoption du produit pour garantir la pleine utilisation de la plateforme.
  • S'engager de manière proactive avec les clients pour identifier les risques, faire émerger des opportunités et faire remonter les problèmes si nécessaire.
  • Collaborer avec les équipes internes (Produit, Ventes, Support et Marketing) pour s'assurer que les retours sont capturés et suivis d'effets.
  • Suivre les indicateurs de santé et les tendances d'utilisation pour orienter la stratégie et la planification des comptes.
  • Préparer et animer des points de suivi réguliers, des revues de succès et des rapports d'utilisation adaptés aux besoins.
  • Soutenir les opportunités de renouvellement et d'expansion en mettant en avant le ROI et en facilitant les échanges transversaux.
  • Contribuer à la rédaction de documents, de présentations, de comptes rendus de réunion, de guides de procédures (playbooks) et de guides de bonnes pratiques.

Ce que nous attendons :

  • Baccalauréat (Bachelor) ou expérience équivalente en commerce, communication ou dans un domaine connexe.
  • 2 à 5 ans d'expérience en réussite client (Customer Success), en gestion de comptes ou dans un rôle en contact direct avec la clientèle (une expérience en SaaS et en cybersécurité est un atout).
  • Excellentes capacités de communication et aisance relationnelle avec une approche axée sur le service.
  • Sens aigu de l'organisation et capacité à gérer simultanément plusieurs comptes et priorités.
  • Capacité à résoudre des problèmes, à anticiper les besoins et à réfléchir de manière stratégique.
  • Aisance avec les outils CRM et les plateformes de réussite client (ex: Salesforce, Gainsight, Slack, etc.).
  • Esprit d'équipe et capacité à s'épanouir dans un environnement dynamique.
  • Disponibilité pour des déplacements pouvant atteindre 20 % du temps.
  • Excellence dans un environnement itératif et rapide en s'adaptant à l'évolution des processus internes.
  • Capacité à réorienter ses priorités en réponse aux nouvelles stratégies de l'entreprise.

Candidatures et processus d'embauche

Armis valorise la diversité et s'engage à respecter la Charte de la langue française au Québec.

  • Soumission : Nous vous invitons à soumettre votre curriculum vitæ en français ou en anglais, à votre convenance.
  • Exigence linguistique : La maîtrise de l’anglais est requise pour ce poste afin de permettre une collaboration quotidienne avec nos équipes internationales, nos partenaires mondiaux et nos clients basés hors du Québec.
  • Transparence : Armis peut avoir recours à des technologies de traitement automatisé pour aider à l'évaluation des candidatures. En postulant, vous reconnaissez en avoir été informé(e).



Associate TCSM - Montreal, Quebec

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.

Armis is a privately held company headquartered in the United States, in California. This position is based in Montreal.

As an Associate TCSM, you will serve as a trusted partner to our customers, ensuring they achieve measurable value from the Armis platform. You will work closely with customers to understand their goals, provide guidance on product adoption, and drive engagement that supports retention and growth. This role is ideal for a proactive, detail-oriented person who is passionate about building strong relationships.

What you'll do:

  • Act as the first line of support and relationship management for assigned customer accounts.
  • Guide customers through feature requests, training best practices, and adoption to ensure they realize full value from the platform.
  • Proactively engage with customers to identify risks, surface opportunities, and escalate issues when necessary.
  • Partner with internal teams (Product, Sales, Support, and Marketing) to ensure customer feedback is captured and acted upon.
  • Monitor customer health metrics and usage trends to inform strategy and account planning.
  • Prepare and deliver regular check-ins, success reviews, and usage reports tailored to customer needs.
  • Support renewal and expansion opportunities by highlighting ROI and facilitating cross-functional conversations.
  • Contribute to customer-facing documentation, presentations, meeting summaries, playbooks, and best-practice guides.

What we expect:

  • Bachelor’s degree or equivalent experience in Business, Communications, or a related field.
  • 2–5 years of experience in Customer Success, Account Management, or a client-facing role (SaaS and Cybersecurity experience is a plus).
  • Strong communication and interpersonal skills with a customer-first mindset.
  • Highly organized with the ability to manage multiple accounts and priorities simultaneously.
  • Problem-solver with the ability to anticipate customer needs and think strategically.
  • Comfortable with CRM and customer success platforms (e.g., Salesforce, Gainsight, Slack, etc.).
  • A collaborative team player who thrives in a fast-paced environment.
  • Ability to travel up to 20% of the time.
  • Excel in a fast-paced, iterative environment by rapidly adapting to evolving internal processes and mastering new tools.
  • Demonstrate the ability to pivot focus in response to new company strategies and provide crucial feedback to internal teams.

Applications and Hiring Process

Armis values diversity and is committed to respecting the Charter of the French Language in Quebec.

  • Submission: We invite you to submit your resume in French or English, at your convenience.
  • Linguistic Requirement: Proficiency in English is required for this position to enable daily collaboration with our international teams, global partners, and customers based outside of Quebec.
  • Transparency: Armis may use automated processing technologies to assist in the evaluation of applications. By applying, you acknowledge that you have been informed of this.



The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.

Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.

Please click here to review our privacy practices.

Create a Job Alert

Interested in building your career at Armis Security? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Armis Security’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.