Program Manager - Customer Success - (B2B SAAS Platform early stage products only)

ArmorCode is on a mission to supercharge security teams with a new model to reduce risk and burn down critical security tech debt. With its AI-powered ASPM platform, ArmorCode integrates with all your security scanners across applications, infrastructure, containers, and cloud to unify and normalize findings, correlates them with business context and threat intel through adaptive risk scoring, and orchestrates security workflows to empower developers to remediate issues without disrupting their flow. ArmorCode delivers unified visibility, AI-enhanced prioritization, and scalable automation for customers so they can realize a complete understanding of risk, respond at scale, and collaborate more effectively.

Enterprises of all sizes scale their security effectiveness by more than 10x and maximize their ROI on existing security investments with ArmorCode through managing Application Security Posture, Risk-Based Vulnerability Management, Software Supply Chain Security, DevSecOps, and Risk & Compliance. ArmorCoders believe in 5 core values: Hungry. Humble. Hardworking. Honest. Human. Our organization is powered by exceptional professionals who bring fresh ideas and passion to their roles, believing that nothing is beyond reach when our "5H" principles are applied. In their work and professional relationships, ArmorCoders commit to excellence and experiences that leave an impression.

Key Responsibilities

1. Project Management:
• Manage the end-to-end onboarding process for multiple enterprise clients simultaneously.
• Develop and maintain comprehensive project plans, timelines, and milestones.
• Track project progress, ensuring on-time and high-quality delivery.
• Track capacity utilization of key teams in onboarding and implementation and ensure Resources planning and allocation is done efficiently.
2. Stakeholder Coordination:
• Collaborate with cross-functional teams (Product, Engineering, Support, Customer Success) to align on project goals and deliverables.
• Conduct regular check-ins with clients to manage expectations and gather feedback.
3. Issue Resolution:
• Proactively identify potential risks and project blockers.
• Facilitate resolution by coordinating with relevant teams and stakeholders.
• Implement strategies to mitigate future risks and improve onboarding processes.
4. Reporting & Escalation:
• Monitor key project and adoption metrics and deliverables during the onboarding and implementation phases.
• Prepare and present regular status updates and reports for leadership.
• Escalate critical issues to leadership promptly, providing detailed context and recommendations for resolution.
5. Process Optimization:
• Evaluate current onboarding workflows and identify opportunities for improvement.
• Develop best practices and standardized procedures to enhance efficiency and scalability.
• Stay updated on industry trends and adapt strategies accordingly.
6. Customer Success Enablement:
• Collaborate with Customer Success to define success metrics and track customer satisfaction post-implementation.
• Measure product adoption using data and identify trends and themes requiring intervention.

Qualifications:

• Education:
  • Bachelor’s degree in Business, Project Management, Information Technology, or a related field.
  • PMP (Project Management Professional) certification is required.
• Experience:
  • 5+ years of experience in project management, preferably within SaaS or enterprise software.
  • Proven track record of managing multiple concurrent projects with competing priorities.
• Skills:
  • Strong organizational and multitasking abilities.
  • Excellent problem-solving and decision-making skills.
  • Exceptional communication and interpersonal skills, with the ability to interact with technical and non-technical stakeholders.
  • Proficiency in project management tools (e.g., Jira, Asana, Smartsheet).
• Preferred Skills:
  • Familiarity with enterprise SaaS platforms and customer success principles.
  • Experience working in Agile/Scrum environments.

Why you will love it : 

• Career Growth Opportunities: We believe in promoting from within and provide career progression paths, enabling our employees to advance in their careers
• Work-Life Balance: We understand the importance of a healthy work-life balance, offering flexible hours and remote work options to promote a sustainable lifestyle
• Collaborative Environment: Our company fosters a collaborative and inclusive workplace culture, where employees can collaborate and learn from each other's experiences
• Employee Recognition: We value and recognize the contributions of our team members through awards, employee of the month programs, and other forms of acknowledgment.
• Competitive Compensation: We offer competitive salaries and performance-based bonuses, recognizing and rewarding the hard work and dedication of our team
• Comprehensive Benefits: Our benefits package includes health insurance for employees and dependents, to support the overall well-being of our employees. We encourage learning and skilling, and aid our employees to continuously upskill themselves.
• Diversity and Inclusion: We are committed to diversity and inclusion, striving to create an environment where all employees feel valued, respected, and empowered

Join ArmorCode and lead the charge in reducing signal fatigue, prioritizing risk and streamlining key cybersecurity workflows. Apply today to be part of a close-knit team, dedicated to democratizing software security and helping build the safest software possible.

Equal Opportunity

ArmorCode is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected category. All qualified individuals are encouraged to apply and will receive consideration for employment regardless of their background or characteristics. We are committed to fostering a diverse and inclusive workplace where everyone is treated with respect and dignity.