Operations Coordinator - Retail

Job Title: Operations Coordinator - Retail
Job Type: Full-Time (Remote)
ARMRA Schedule: Monday-Friday, 9 am - 6 pm EST

About ARMRA: ARMRA® was born from a near-fatal health crisis that forced its Founder & CEO, Dr. Sarah Rahal, to uncover what modern life has stolen. As a pediatric neurologist, she turned to exhaustive research and ancient wisdom to find a solution—not just for herself, but for the growing health crisis affecting us all. Your body isn’t broken—it’s brilliantly designed for strength, resilience, and vitality. But the modern world scrambles the signal, disconnecting you from the intelligence encoded within. ARMRA Colostrum™ is nature’s original blueprint with 400+ bioactive nutrients that restore what modern life strips away. It works at the cellular level to remind your body of its original code and reawaken its innate intelligence—so you can reclaim your birthright to thrive.

Who We Are

• Builders, not passengers – We take ownership, thrive on momentum, and embrace challenges.
• Resilient and resourceful – We find a way forward, even when the answer isn’t obvious.
• Mission-driven – We believe in what we’re building and are passionate about making an impact.
• Direct and constructive – Feedback is a gift, and we embrace it in order to grow.

Who We Are Not

• Performative – We don’t play games, manipulate optics, or curate an image for external approval.
• Entitled – We don’t expect rewards without contribution.
• Clock punchers – We don’t attract those looking for just a "job"; we seek individuals who want to build careers, take ownership, and find joy in their work every day.

The Role: The Operations Coordinator - Retail will support the daily execution of retail operations, with a focus on ensuring seamless order fulfillment, inventory accuracy, and operational efficiency. 

This role acts as a key liaison between operations, retail, logistics, and warehouse (3PL) teams to guarantee that all retail activities run smoothly. The Operations Coordinator will assist in order flow improvements, data tracking, and ensure customer satisfaction through effective order management. 

Responsibilities:

Order Processing & Fulfillment 

• Manages overseas order processing team. 
• Support the end-to-end order fulfillment process, ensuring accuracy and timeliness. 
• Acknowledge EDI orders, monitor order flow, resolve discrepancies, and coordinate with logistics partners. 
• Addresses escalated customer inquiries or issues related to order fulfillment. 
• Provide regular updates to internal stakeholders and retail customers regarding order statuses and challenges 

Operational Support 

• Coordinate daily retail operations, including reporting, scheduling, and workflow tracking. 
• Assist in maintaining Standard Operating Procedures (SOPs) for retail and fulfillment processes. 
• Assist with EDI integrations and order fulfillments in NetSuite.  

Cross-Functional Collaboration 

• Work closely with logistics and retail teams to resolve order-related issues. 
• Communicate with retail 3PL to ensure smooth deliveries and returns. 
• Support promotional campaigns, seasonal launches, and special projects as needed. 

Reporting & Analytics 

• Prepare operational reports (order accuracy, fulfillment costs and times, returns). 
• Track key performance indicators (OTIFs, MABDs, etc) and highlight trends for management review. 

Skills & Qualifications:

• Bachelor’s degree in Business, Supply Chain, Operations, or related field (preferred).
• 1–3 years in retail operations, supply chain, or administrative support.
• Experience with NetSuite required. 
• EDI experience preferred  
• Strong organizational and problem-solving abilities. 
• Excellent communication and coordination skills. 
• Proficiency with Microsoft Office Suite (Excel required); familiarity with ERP/WMS/OMS systems a plus. 
• Ability to multitask in a fast-paced, deadline-driven environment.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, veteran status or other characteristics.