Back to jobs

Cargo Claims Specialist

Charlotte, NC

At Armstrong Transport Group, LLC, we pride ourselves on being a small, close-knit team with decades of combined experience in the transportation industry. We believe in working hard together while providing unwavering support to one another. Our cargo claims department is a cornerstone of our commitment to exceptional service for our customers, carriers, and independent agents. We are seeking a dynamic, hands-on Cargo Claims Specialist who thrives in a collaborative, fast-paced environment. If you are looking to join a team where your contributions are valued and your professional growth is supported, Armstrong is the place for you.

 

Duties and Responsibilities:

  • Participate actively in the intake, assignment, and follow-up of cargo claims, ensuring each claim is managed efficiently and professionally. Armstrong utilizes MyEzClaim as its primary claims handling software; the ideal candidate will be responsible for accurately entering and tracking claims within this system and should demonstrate confidence and proficiency in using such technology. In addition, the candidate will be required to utilize Armstrong’s Transportation Management System (TMS) as part of the claims process and must be adept at learning and navigating new systems.
  • Review and respond promptly to emails regarding damaged and rejected (TL and LTL) loads, maintaining clear and courteous communication with all parties.
  • Organize and request necessary documentation for assigned cargo claims by coordinating with Armstrong’s agents, customers, carriers, freight forwarders, and other transportation providers.
  • Negotiate claim settlements with Armstrong customers and consignees, striving for fair and timely resolutions.
  • Demonstrate a comprehensive understanding of various cargo insurance policies relevant to the transportation industry and effectively navigate the nuances of the claims process.
  • Participate in the salvage process for a variety of cargo claims, including locating salvage companies, supervising settlements, and following up on payment.
  • Provide comprehensive and timely claim updates to customers, Armstrong agents, and other affected parties, ensuring transparency and support throughout the process.
  • Clearly explain the cargo claims process to individuals who require guidance, helping them understand whether a situation may result in a claim.
  • Monitor deadlines and ensure strict compliance with company policies and industry procedures.
  • Respond to motor carrier factor company email requests regarding vendor holds due to claims, ensuring all communications are handled with professionalism and accuracy.
  • Take on additional responsibilities as assigned by the Claims and Legal Department, based on your skills and interests.

 

 

Qualifications:

  • Relevant work experience in the transportation industry is highly valued and preferred over formal education; a BS or Associate’s degree in Business Administration or a related field is a plus but not required.
  • CCPAC (Certified Claims Professional Accreditation Counsel) certification is preferred but not mandatory.
  • Strong customer service orientation and effective negotiation skills.
  • Ability to manage fluctuating workloads, remain self-motivated, and adapt to changing priorities.
  • Exceptional attention to detail and a high degree of accuracy in all tasks.
  • Proven ability to juggle multiple activities and perform well under pressure.
  • A true team player who is willing to go the extra mile to support colleagues and contribute to a positive, family-like work environment.

 

At Armstrong, we believe that hard work and strong support go hand in hand. If you are ready to bring your experience, energy, and dedication to a team that values your contributions, we encourage you to apply and become part of our Armstrong family.

Create a Job Alert

Interested in building your career at Armstrong Transport Group? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Armstrong Transport Group’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.