Administrative Assistant - Part Time

Ascend Healthcare is committed to providing fully integrated, quality psychiatric and behavioral health services in a compassionate, convenient, and affordable manner.  We work with external partners to provide services to patients across the country through integrated psychiatric medication management, substance use disorder treatment, counseling services, peer support and care coordination for seamless patient care. We believe in a “no wrong door” treatment model which finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. This approach reflects our values of improved patient and clinician experience, better outcomes, and lower costs.

About us

Ascend Healthcare fosters a professional, collaborative, and rewarding workplace culture, dedicated to making a profound impact on diverse communities through exceptional patient care.

Our work environment includes:

• Patient-First Mindset
• Business Casual Attire
• Emphasis on Collaboration and Teamwork

What we do:

Our team of Psychiatry Providers and Mental Health Therapist treat all mental health and substance use disorders to a patient population of age 6 and up. Our philosophy is to incorporate all areas of care into a patient's well-being. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere.

Position Summary:

The Administrative Assistant at Ascend Healthcare is a critical part of our company’s operations and is vital to maintaining the efficiency and organization of the company. As a key support member, you will handle various administrative tasks, assist in the smooth operation of daily office functions, and ensure a positive experience for staff and visitors.   

Key Areas of Ownership:

• Provides administrative support in Ascend Healthcare’s physical office headquarters. 
• Handle patient requests, phone messages, and billing inquiries via phone and fax. 
• Review the Release of Information (ROI) forms, pull records, obtain necessary approvals, and fax documents. 
• Answer incoming calls and respond to voicemail messages. 
• Process referrals and collaborate with Engagement Specialist.  
• Check all incoming faxes for patient information, documentation, and HR/employee-related materials. 
• Forward scanned emails to the appropriate departments within the organization. 
• Assist HR team with various administrative tasks, including supporting team offsites, ordering office supplies, and mailing packages as needed. 
• Perform other administrative tasks as assigned by supervisors. 

Qualifications:

• Experience in a healthcare office environment, understanding basic HIPAA rules and regulations
• Proficiency in MS Office Suite (Word, Excel, Outlook)
• Competency handling various office equipment such as fax machines, scanners, and multi-line phone systems
• Attention to detail and accuracy in handling sensitive information
• Strong communication skills
• Must be willing to be CPR/First Aid certified

Physical Requirements: 

Please be aware that this is an onsite position, and the below physical requirements should be considered prior to applying for the position: 

• Prolonged Sitting: Ability to sit for extended periods during working hours. 
• Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment. 
• Visual Requirements: Adequate vision for reading computer screens and documents. 
• Communication: Clear verbal and written communication skills for virtual meetings and correspondence. 
• Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings. 
• Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity. 
•  

FLSA:  Non-Exempt

Schedule: 8am-12pm Arizona time, M-F

Hourly Rate: $18-$20/hr pending YOE

Benefits: 

• Paid time off

Ascend Healthcare is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status. 

Ascend Healthcare is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.