Director of Partner Solutions

About Ascertain

Ascertain is a healthcare AI startup based in New York City, founded with the backing and expertise of New York’s largest healthcare system (Northwell Health) and built by leading clinical experts from Harvard and Stanford alongside seasoned technologists from Amazon and Google. We’re on a mission to eliminate the manual, tedious administrative tasks that drain healthcare providers’ time, enabling them to fully focus on delivering high-quality patient care.

Our AI-driven platform automates notoriously inefficient healthcare processes – such as prior authorizations and discharge planning. By leveraging the latest breakthroughs in large language models (LLMs) and advanced automation technologies, we streamline previously manual workflows. In doing so, Ascertain empowers clinical teams to focus their expertise where it matters most: on patients. Our team works from our NYC office on a flexible, hybrid basis — we value autonomy and trust our team members to manage their schedules effectively.

About the Job

As a Director of Partner Solutions, you will own end-to-end customer journeys, from data-driven implementations to ongoing customer success initiatives and onboarding for future products. You’ll partner closely with Sales, Product, Engineering, and Marketing to ensure each deployment delivers measurable impact, provides clear ROI metrics for go-to-market decisions, and sets the stage for seamless adoption of our offerings. This role is ideal for a hands-on operator who thrives in ambiguity, leverages data to drive decisions, and is passionate about helping healthcare teams succeed.

This position will be based out of our office in New York City on a hybrid basis.

What You'll Do:

• Lead Solution Deployments: Manage all phases of customer onboarding (planning, configuration, testing, training, go-live, support) with clear project plans, milestones, and risk mitigation.
• Drive Impact Metrics: Define and track data-driven KPIs (e.g., time saved, turnaround reduction) to demonstrate ROI and inform GTM decisions.
• Engage Stakeholders: Act as primary client contact—conduct interviews, map workflows, and present to executives; design change-management strategies to ensure adoption by frontline teams.
• Ensure Ongoing Success: Build and maintain dashboards tracking post-implementation results; hold regular business reviews; develop a scalable customer-success framework (onboarding, training, support, upsell).
• Plan for Future Products: Create a standardized onboarding playbook for upcoming offerings; partner with Product/Engineering to integrate new features and pilot beta rollouts.
• Develop Training Assets: Produce role-based curricula, quick-start guides, FAQs, and video tutorials; coordinate train-the-trainer workshops and follow-up clinics.
• Collaborate Cross-Functionally: Work with Sales to transition deals into implementations; relay client needs to Product/Engineering; supply Marketing/GTM teams with case studies and customer insights.

What You'll Need:

• 10+ years of healthcare IT or SaaS implementation/project-management experience, ideally in revenue-cycle management, case management, or prior-authorization workflows within a hospital, health system, or IDN.
• Proven track record leading complex, multi-stakeholder implementations and delivering quantifiable results.
• Experience defining scalable onboarding processes and playbooks for future product rollouts.
• Exposure to customer-support workflows and tools (e.g., Zendesk, Intercom) to bridge the gap between implementation and ongoing support.
• Previous experience in a scrappy startup environment—comfortable wearing multiple hats and iterating processes quickly.

What You'll Bring to the Table:

• Data-Driven: Define, collect, and analyze metrics to show ROI and guide go-to-market decisions.
• Clear Communicator: Present insights effectively to both executives and frontline teams.
• Project Management: Create detailed plans, set milestones, and manage risks; familiarity with common project-management tools is helpful.
• Customer Focus: Build strong client relationships, anticipate churn, and drive expansion strategies.
• Hands-On Leader: Willing to roll up your sleeves to troubleshoot issues, train users, and support integrations.
• Organized & Agile: Manage multiple projects independently in a fast-paced startup while staying detail-oriented.
• Empathetic Problem Solver: Understand the challenges of behind-the-scenes healthcare professionals and adapt solutions accordingly.

Benefits & Perks:

• Cutting-edge technology: Work on innovative, AI-driven products using the latest advancements in generative AI and automation, tackling challenging problems that meaningfully impact healthcare.
• Ownership & growth: Join Ascertain at a pivotal early stage – you’ll help shape our products, design direction, and culture, with significant opportunities for career advancement.
• Collaborative team: Be part of a talented, passionate, and supportive team with backgrounds from top tech companies and clinical institutions. We foster a highly collaborative, inclusive environment where every voice is valued.
• Flexible hybrid work: We support a flexible hybrid work model from our NYC office, trusting you to manage your own schedule.

Salary Range:

• $170,000 - $230,000 base salary, depending on experience and alignment with role expectations + performance bonus.

Why Ascertain? Make a real difference: Your work will directly impact healthcare organizations and improve patient care. Join Ascertain in transforming healthcare with AI!