Director of Data Management & Delivery

Job Description

Your primary role:

Director of Data Management & Delivery will lead a newly established team within Research Partnership, overseeing the end-to-end data lifecycle to enhance efficiency, quality, and cost-effectiveness. This role will be responsible for managing the Scripting, Data Processing, and Data Delivery & Dashboard teams, ensuring seamless survey execution, accurate data processing, and impactful data visualization. The Director will drive strategic initiatives to optimize in-house capabilities, streamline workflows, and support the broader business with high-quality, actionable insights. This is a pivotal role for someone with a strong technical background in market research data operations and a passion for innovation and process improvement. Core, but not exclusive, responsibilities will include:

• Establishing, shaping and leading the Data Management & Delivery Team, driving efficiency, innovation, and cost savings by transitioning data operations in-house.
• Developing and implementing a strategic vision for the division, ensuring alignment with business objectives and market research best practices.
• Overseeing the Scripting, Data Processing, and Data Delivery & Dashboard teams, fostering a culture of collaboration, excellence and continuous improvement.
• Ongoing recruitment for the team
• Defining and optimizing workflows, processes, and quality control measures to ensure high standards of data accuracy and efficiency.
• Ensuring seamless integration between survey programming, data processing, and data visualization to deliver high-quality insights to clients.
• Monitoring project timelines and resource allocation, ensuring efficient turnaround times and workload balance across teams.
• Identifying and implementing best-in-class tools, technologies, and automation solutions to enhance data management capabilities.
• Working closely with internal stakeholders and teams to understand business needs and developing scalable solutions for data handling, reporting, and dashboarding.
• Ensuring compliance with industry regulations and data security best practices.
• Partnering with research, project management, analytics and client service teams to ensure seamless data delivery that meets client expectations.
• Acting as a key point of contact for internal teams and senior leadership regarding data management strategy and execution.
• Establishing and providing training and guidance to internal teams on best practices for data collection, processing, and visualization.
• Tracking and analyzing key performance metrics to measure efficiency, accuracy, and overall impact of the division.
• Driving a culture of continuous learning and professional development within the team.
• Identifying opportunities for further cost savings and efficiency improvements in data operations.

About You

Your skills and experience:

Technical & Industry Expertise

• Extensive experience in healthcare market research data operations, including survey scripting, data processing, tabulations, open-ended coding, and data visualization.
• Strong knowledge of survey programming tools (e.g., Decipher, Confirmit, Qualtrics, or similar).
• Expertise in data processing and tabulation software (e.g., SPSS, Q, Quantum, Dimensions, or equivalent).
• Familiarity with dashboarding and data visualization tools (e.g., Power BI, Tableau, or other BI platforms).
• Understanding of data security, compliance, and industry regulations (e.g., GDPR, HIPAA).

Leadership & Management

• Proven experience in building and leading data-focused teams, preferably in a market research setting.
• Strong ability to develop and execute strategic initiatives, driving efficiency and cost savings.
• Experience in hiring, training, and mentoring technical teams, fostering professional growth and innovation.
• Ability to collaborate with cross-functional teams, including researchers, analysts, and client-facing teams.

Process Optimization & Problem-Solving

• Demonstrated ability to streamline workflows, optimize processes, and implement automation to improve efficiency and data accuracy.
• Strong problem-solving and analytical skills, with a focus on data-driven decision-making.
• Experience in project management, ensuring timely delivery of high-quality data outputs.

Communication & Stakeholder Engagement

• Excellent communication skills, with the ability to translate complex technical concepts into clear, actionable insights for non-technical stakeholders.
• Experience in working with senior leadership and clients, ensuring data solutions align with business needs. 

Education & Professional Background

• Bachelor’s or Master’s degree in Data Science, Statistics, Market Research, Business Analytics, or a related field.
• 15+ years of experience in market research data management, with at least 5 years in a leadership role.
• Experience in an agency or supplier-side environment preferred.

Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.