Customer Support Representative, Software

ASI Computer Systems has been an integral part of the advertising specialty industry since 1978. We understand the fundamental differences between promotional product suppliers and distributors. Our team has utilized this key knowledge of the industry, as well as our partnership with ASI, the leader for information and advertising solutions, to shape ASI SmartBooks into the most efficient business management solution available for your business.

ASI Computer Systems is seeking a Customer Support Representative, Software to join our team supporting customers using our accounting software. In this role, you will serve as the first point of contact for users needing assistance with product navigation, troubleshooting, billing, and general support inquiries. The ideal candidate is patient, organized, comfortable working with financial information, and able to clearly explain software functionality to customers with varying levels of technical experience.

The salary range for this position is $45,000 – $55,000. Individual pay within this range will be based on relevant experience, education, skills, and qualifications.

Responsibilities:

• Respond promptly and accurately to inbound customer inquiries via phone, email, and chat regarding accounting software questions, account access, billing, order entry, and product functionality
  • Deliver friendly, professional, and proactive customer support while managing multiple requests efficiently
  • Provide clear guidance and recommendations for both new and existing products
  • Research, troubleshoot, and resolve customer issues using available tools while meeting performance and call metrics
  • Resolve inquiries whenever possible before escalating to advanced support teams
  • Record and update detailed tracking and customer inquiry notes in appropriate systems during or immediately following interactions
  • Assist in maintaining and updating technical support documentation, including user manuals

Qualifications:

• Associate’s degree in Accounting or a related field
  • Minimum of 2 years of customer service or call center experience, preferably in a software-based environment
  • Basic understanding of accounting concepts such as invoices, payments, credits, debits, general ledger, payroll, and accounts payable/receivable
  • Experience supporting accounting software platforms is a plus
  • Experience using helpdesk ticketing systems and knowledge base tools
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Strong ability to multitask in a fast-paced, professional environment
  • Enthusiasm for helping customers and solving problems
  • Ability to stay calm, focused, and positive when handling challenging customers or complex issues

https://sales.asicomp.com/

ASI Computer Systems offers full-time employees a comprehensive benefits package including:

• Medical and Dental coverage, available on day one of employment.
• Flexible Spending Account (FSA) programs.
• Quarterly wellness rewards program.
• Free access to UnityPoint Health Employee Assistance Program.
• 401(k) with company match.
• Colonial Life Voluntary Benefits.
• Paid holidays, floating holidays, and paid time off (PTO).
• Volunteer comp time match up to 1 hour per month.
• Tuition assistance program.

Take this opportunity to join our successful team! Apply today! EOE m/f/d/v. ASI Computer Systems is an equal opportunity employer, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.