Voice AI Integration Engineer

Build the Future with AspenView Technology Partners

At AspenView, we are passionate about transforming the way organizations approach technology. We specialize in creating high-performing, nearshore IT teams to help North American clients innovate faster and more efficiently.

As we continue to grow, we’re looking for exceptional people to join our team and help drive impactful change across industries.

Role Overview
We are seeking a specialized Voice AI Integration Engineer to design, integrate, and optimize
our next-generation telephony and conversational AI stack.
In this role, you will serve as the technical bridge connecting cloud telephony platforms
(RingCentral), conversational AI engines (Amelia, SoundHound), and core clinical
infrastructure (Epic EHR). You will architect scalable, real-time voice pipelines, configure
intelligent agent workflows, and ensure secure, low-latency communication between AI
conversationalists and electronic health record databases.

Key Responsibilities
● Voice AI & Telephony Orchestration: Architect, deploy, and maintain end-to-end
integration workflows connecting RingCentral cloud communications with enterprise
conversational AI platforms (Amelia, SoundHound).
● Deep Epic EHR Integration: Connect AI voice interactions directly to Epic using
modern standards (FHIR APIs, SMART on FHIR, HL7 messaging) to automate
scheduling, patient authentication, triage routing, and real-time clinical documentation.
● Real-Time Audio & Telephony Engineering: Optimize SIP, WebSockets, WebRTC,
and media streaming protocols to deliver low-latency, natural, and reliable voice
interactions across clinical and patient-facing channels.
● Conversational Flow & NLU Optimization: Partner with AI engineers to tune natural
language understanding (NLU), speech-to-text (STT), and text-to-speech (TTS) models
within Amelia and SoundHound for healthcare-specific terminology and multi-intent
patient conversations.
● Security & HIPAA Compliance: Ensure all voice streams, telephony logs, and API
exchanges strictly adhere to HIPAA, HITRUST, and NIST security standards, with zero
unauthorized persistence of Protected Health Information (PHI).
● Cross-Functional Collaboration: Work directly with US-based engineering leads,
clinical operations teams, and vendor architects to troubleshoot complex integration
points, monitor voice system performance, and drive continuous optimization.

Required Technical Skills
● Software Engineering: 4+ years of production experience with backend systems using
Python, Node.js, TypeScript, or Java.
● Enterprise Conversational AI Platforms: Hands-on integration experience with
enterprise voice AI engines such as Amelia and SoundHound (or comparable
enterprise conversational AI platforms).
● Cloud Telephony & UCaaS: Direct experience working with RingCentral APIs, SDKs,
Webhooks, and SIP/telephony routing infrastructure.
● EHR Interoperability: Proven experience building integrations with Epic (or other major
EHRs) using FHIR (R4), SMART on FHIR, and HL7 messaging protocols.
● Real-Time Protocols: Strong understanding of WebSockets, WebRTC, SIP, and
streaming gRPC protocols for real-time audio handling.
● Cloud & DevOps: Experience deploying containerized applications (Docker,
Kubernetes) on AWS or Azure within automated CI/CD pipelines.
● Language Proficiency: Advanced/Fluent English (C1/C2) for daily technical
collaboration with Boston-based technology and operational teams.

Soft Skills & Competencies
● System Integration Intuition: Exceptional diagnostic skills for tracking and debugging
multi-vendor voice and data pipelines.
● Patient & Clinician-Centric Focus: A deep commitment to building seamless,
accessible, and empathetic voice experiences for diverse patient populations.
● Agile & Autonomous: Ability to manage integration projects independently in a remote-
first, distributed environment.
● Effective Technical Communication: Ability to translate technical voice architecture
details clearly to both software developers and operational healthcare leaders.

Visa Sponsorship

AspenView does not sponsor employment visas for this role. Applicants must be currently authorized to work in the United States on a permanent basis without the need for visa sponsorship now or in the future.

Equal Opportunity Employer

AspenView is proud to be an equal opportunity employer. We believe in creating an environment where all employees feel welcome, valued, and empowered to succeed. We celebrate diversity and strive to build a culture of inclusion where all individuals, regardless of their race, color, gender, gender identity or expression, sexual orientation, disability, age, or any other characteristic, can thrive. We encourage applicants from all walks of life to join our team and make a lasting impact.