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Risk Operations Manager

Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential. 

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 15,000 businesses using our suite of products.

For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn’s Top Startup in Singapore. In 2023, we also made it to CB Insights’ Top 100 Global Fintech List. 

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.

Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! 

 

About the Team

This role is part of the Risk Operations department. Risk Operations looks after credit, fraud, payments. This team is critical for Aspire’s growth and sustainability.

 

About the Role

You are responsible for managing credit and payment incidents end-to-end. 

  • Manage incidents and policy breaches related to: Customer complaints associated with product outage, process issues; misallocation of funds to clients, erroneous crediting/debiting of fund to/from clients, late payment of credit card bills, late payments of subscription fees
  • Manage incidents end-to-end: 
    • Setup SOPs associated with different incident types
    • Quickly troubleshooting issues & identifying the root cause
    • Syncing & liaising with internal teams where needed
    • Following up with clients when necessary until incidents are resolved
    • Ensuring correct adjustment of client ledgers
    • Managing collection of funds from clients 
    • Managing waivers
  • Analyse incidents & creating post-mortems of incidents
  • Improve policies, processes, and workflows, and build knowledge about these across the team.
  • Collaborate with multiple stakeholders to improve risk management and handle incidents, including Product, Engineering, Compliance, Legal, Customer Support, and other operations teams.

 

Minimum Qualifications

  • At least 5 years of experience in finance and/or credit operations.
  • Proven track record in managing internal stakeholders and clients, demonstrating effective relationship management.
  • Strong analytical and detail-oriented mindset, capable of handling complex and large volumes of information while extracting key insights and prioritizing important next steps.
  • Excellent communication skills, with the ability to convey key messages effectively to clients and stakeholders, and displaying empathy in interactions.

 

Preferred Qualifications

  • Previous experience in fintech companies, showcasing knowledge of industry-specific practices and challenges.

What we offer

  • Uncapped flexible annual leave.
  • Hybrid work arrangement. 
  • Training subsidy for your professional growth.
  • Wellness benefit.
  • Team bonding budget to foster collaboration and sense of belonging.
  • Flexibility to work from anywhere (for up to 90 days per annum).
  • Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page.

Equal Opportunity Statement 

Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. 

 

Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com

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