Operations Testing Senior Manager

Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential. 

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 50,000 businesses using our suite of products.

For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn’s Top Startup in Singapore. In 2023, we also made it to CB Insights’ Top 100 Global Fintech List. 

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.

Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! 

About the Team

At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible. 

About the Role

You are responsible for designing the business process and systems testing strategy, methodology, and playbook. This is a high visibility and critical function to ensure that all operations functions are set up to the highest standards in all the regions we operate. You will report to the Head of Expansion & Transformation.

Key responsibilities:

• Review and document all operational processes to map out main use cases and edge cases.
• Design comprehensive end-to-end testing playbooks for each operational function (e.g., onboarding, AML, payments, customer support).
• Create detailed test cases, focusing on both standard use cases and potential failure scenarios.
• Collaborate with operations, product, and technology teams to ensure that all edge cases and unique customer journeys are covered in testing.
• Lead and execute region-wide testing initiatives to validate the effectiveness of operational processes and system functionalities.
• Identify system and process gaps through testing and provide actionable feedback for improvements.
• Track and report testing outcomes, ensuring all issues are logged, categorized, and followed up for resolution.
• Create a knowledge base of test scenarios and results to continuously improve the testing process.
• Support cross-functional teams in preparing for go-live operations through thorough pre-launch testing. 

Minimum Qualifications

• 8-10 years of experience in process or systems testing
• Strong understanding of operational workflows and process optimization.
• Experience creating end-to-end test cases and playbooks.
• Excellent analytical and problem-solving skills, with an eye for detail.
• Ability to lead cross-functional teams in executing testing procedures.
• Strong communication skills to effectively report testing results and collaborate with various teams.

Preferred Qualifications

• Previous relevant experience in fintech companies, showcasing knowledge of industry-specific practices and challenges.
• Knowledge of automation tools and testing frameworks is a plus.

What we offer

• Uncapped flexible annual leave.
• Hybrid work arrangement. 
• Training subsidy for your professional growth.
• Wellness benefit.
• Team bonding budget to foster collaboration and sense of belonging.
• Flexibility to work from anywhere (for up to 90 days per annum).
• Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page.
  

Equal Opportunity Statement 

Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. 

Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com.