Product (Card) Operations Senior Analyst

Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential. 

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 50,000 businesses using our suite of products.

For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn’s Top Startup in Singapore. In 2023, we also made it to CB Insights’ Top 100 Global Fintech List. 

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.

Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! 

About the team:

At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible.

About the role:

• You are the product expert to customers & internal Aspire teams. You help resolve product escalations, identify and fill process gaps, and drive product improvements with the Tech team.
  Cards and card-related payments will be the primary focus area.
• Be the PIC for all card-related escalations and provide resolution to internal and external clients
• Identify process gaps and areas of improvement, make action plans, and help draft “Standard Operating Procedures” to fill gaps and improve processes
• Work closely with account management, onboarding, and support teams to manage & serve our client base
• Provide feedback, create documentation, and help train other teams to provide first support to clients
• Work with card schemes to manage settlement operations
• Manage physical card delivery
• Answer client queries 

Minimum qualifications:

• You are analytical - You are either an engineer or have a solid track record in a tech company analyzing data sets and making inferences and conclusions. You are comfortable with spreadsheets
• You are a problem solver - You may have never faced a problem before, and nobody in the company may have a solution for you, but you will take the steps to investigate and find the best solution
• You are customer-obsessed - Putting yourself in the shoes of the customer comes naturally to you
• You are an outstanding communicator - Your replies are concise and clear. You are able to communicate clearly to customers and internal stakeholders. You are able to write and execute SOPs
• You have done it before -  You have previous work experience of at least 2 years in a full-time role working as payments or product analyst

Preferred qualifications:

• Experience in fintech environments is highly preferred.
• Understanding of the Hong Kong financial market, including regulatory frameworks and industry trends.

What we offer

• Uncapped flexible annual leave.
• Hybrid work arrangement. 
• Training subsidy for your professional growth.
• Wellness benefit.
• Team bonding budget to foster collaboration and sense of belonging.
• Flexibility to work from anywhere (for up to 90 days per annum).
• Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page.
  

Equal Opportunity Statement 

Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. 

Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com.