SVP, Operations

Denver, CO

Company Overview 

Asset Living is a third-party management firm with a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.   

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.    

Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.   

SVP, Operations

The SVP, Operations is a key executive leader responsible for shaping and executing operational strategies across their multifamily property management portfolio. This role will champion a resident- and client-first mindset, drive innovation and excellence in service delivery, and lead transformational initiatives that position the organization as a premier industry leader. The SVP will serve as a trusted communicator, strategic decision-maker, and culture builder who aligns operational execution with broader business goals.

Essential Duties & Responsibilities

Leadership & Communication

  • Lead with transparency, professionalism, and credibility, adapting communication to resonate with diverse audiences.
  • Influence internal and external stakeholders through clear messaging, strategic storytelling, and persuasive negotiation.
  • Guide teams through change and complexity with resilience, foresight, and conflict resolution expertise.
  • Promote a culture of collaboration, innovation, and accountability.

Client & Resident Experience

  • Build and maintain high-impact relationships with clients through active listening, strategic insights, and proactive communication.
  • Translate client needs into tailored solutions that align with their business goals and long-term vision.
  • Implement advanced resident experience strategies and leverage data to continuously improve satisfaction and retention.
  • Establish the company as a leader in customer service excellence by driving innovation, personalization, and responsiveness across all touchpoints.

Strategic Operations & Business Alignment

  • Drive operational excellence that supports the company’s growth strategy and financial performance.
  • Align operational initiatives with key business objectives, client outcomes, and market dynamics.
  • Oversee the implementation and impact of shared services offerings, vendor spend compliance, and operational cost-reduction strategies.
  • Monitor KPIs related to workflow efficiency, technology adoption, client retention, and financial health.

Industry Leadership & Innovation

  • Leverage deep industry knowledge and foresight to anticipate trends, risks, and opportunities.
  • Champion transformative projects that enhance competitiveness, scalability, and market leadership.
  • Shape and influence industry narratives through thought leadership and active participation in professional forums.

Talent Development & Organizational Culture

  • Foster a high-performance culture that prioritizes inclusion, motivation, and professional growth.
  • Lead strategic workforce planning, succession planning, and leadership development programs.
  • Ensure the team possesses the skills and capabilities required for future success.
  • Mentor and empower leaders across the organization to drive innovation and achieve collective excellence.

Problem Solving & Decision Making

  • Tackle challenges at all levels, from day-to-day issues to enterprise-level transformation, with strategic clarity.
  • Lead cross-functional teams in identifying, analyzing, and resolving systemic and complex problems.
  • Make forward-thinking, data-informed decisions that align with long-term business sustainability.

Travel

  • This position entails travel, estimated at 25-50% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business-related activities.

Education & Experience

  • Bachelor’s degree preferred
  • Minimum 10-15 years of progressive leadership in operations, with at least 2-5 in a senior/executive role within the multifamily or real estate services industry.
  • Experience overseeing more than 10,000+ units
  • Proven track record of driving operational excellence, leading cross-functional teams, and fostering client partnerships.
  • Demonstrated experience managing large-scale transformation initiatives, talent strategies, and customer experience enhancements.
  • Exceptional communication, negotiation, and interpersonal skills
  • Strategic thinking with strong business and financial acumen
  • Expertise in resident/client experience strategies
  • Strong understanding of industry trends, data analytics, and technology applications
  • Proven ability to build inclusive, high-performing, and collaborative teams

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.

For individuals hired to work in Colorado, Asset Living is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and includes the range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; etc. We would not anticipate that the individual hired into this role would be near the top end of the compensation range, but that decision will be dependent on the facts associated with each specific individual’s relevant experience for the role.  A reasonable estimate of the range is $185,000 - $250,000. 

Create a Job Alert

Interested in building your career at Asset Living? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Asset Living’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.