Learning Programs Coordinator

Company Overview 

Asset Living is a third-party management firm with a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.   

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.    

Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.   

Learning Programs Coordinator  

The Learning Programs Coordinator plays a critical role in supporting the administration, coordination, and continuous improvement of Asset Living’s global learning and performance initiatives. This role ensures the seamless execution of key programs such as mentorship, TOPS, and other enterprise-wide development initiatives by managing logistics, tracking participation and outcomes, and partnering cross-functionally to drive consistency and impact. 

In addition, this role serves as a central point of coordination for incoming requests through ticketing systems, ensuring timely, accurate, and consistent responses that support both operations and program success. 

This position is ideal for a highly organized, detail-oriented professional who thrives in a fast-paced environment and is passionate about enabling high-performing teams through structured learning and development programs. 

Essential Duties & Responsibilities

Program Coordination & Execution 

• Coordinate the day-to-day administration of global learning programs (e.g., Mentorship Program, TOPS, leadership development initiatives) 
• Support program launches, enrollments, and participant onboarding processes  
• Schedule sessions, track attendance, and ensure all program logistics are executed seamlessly  

Ticket Management & Operational Support 

• Manage and monitor ticketing systems (e.g., FreshService) for Learning & Performance and TOPS-related requests 
• Respond to tickets daily, ensuring timely resolution and a high level of service  
• Triage and route requests appropriately, escalating when needed and ensuring follow-through to completion  
• Identify trends in incoming tickets to inform process improvements, training opportunities, or program enhancements  
• Maintain documentation and standard responses to ensure consistency and efficiency in handling requests  
• Serve as a point of contact for program-related questions and support needs  

Data Tracking & Reporting 

• Maintain accurate program data, including participation, completion rates, and key performance indicators 
• Assist in building and maintaining dashboards (e.g., DOMO) to provide visibility into program performance  
• Identify trends, gaps, and opportunities to improve engagement and impact  

Process Improvement & Standardization 

• Help document and refine program processes, SOPs, and best practices 
• Identify opportunities to streamline workflows, reduce manual effort, and improve scalability  
• Support the evolution of programs to align with a performance-driven learning culture  

Communication & Participant Experience 

• Draft and distribute program communications, updates, and resources 
• Ensure a high-quality participant experience through clear communication and timely support  
• Assist in gathering feedback and insights to continuously enhance program delivery  

Education & Experience

• 2–4 years of experience in program coordination, learning & development, HR, operations, or a related field
• Experience managing ticketing systems or high-volume request workflows preferred
• Strong organizational and project management skills with high attention to detail
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Proficiency in Microsoft Office Suite; experience with systems like DOMO, LMS platforms, or ticketing systems (e.g., FreshService) is a plus
• Strong communication and interpersonal skills with a collaborative mindset
• Analytical mindset with the ability to interpret data and translate insights into action 

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements.

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