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Fleet Management / IT Operational Support

Rockville, MD

ASSYST is seeking a Fleet Management IT Operational Support professional to provide technical support for department-issued devices and assist with IT operations related to fleet management systems. This role is responsible for supporting mobile devices, assisting end users with technical issues, maintaining device inventory, and providing general help desk support.

The ideal candidate will have 1–2 years of help desk or technical support experience, strong troubleshooting abilities, and a customer-service mindset. This position also involves supporting device logistics, documenting IT activities, and assisting with the setup and troubleshooting of vehicle diagnostic software under the guidance of senior staff.

Key Responsibilities:

  • Provide first-level technical support for department-issued iPads, including setup, configuration, updates, and application installation.
  • Enroll and manage iPads through the department’s Mobile Device Management (MDM) platform.
  • Troubleshoot common iPadOS issues, including connectivity problems, restrictions, Apple ID issues, and application failures.
  • Assist end users with device functionality, email configuration, and approved departmental applications.
  • Perform device provisioning, resets, wipes, imaging, and replacements in accordance with departmental procedures.
  • Document support tickets, workflows, and device activity in the IT service management system.
  • Assist with hardware logistics, including receiving, tagging, inventory tracking, and retiring equipment.
  • Provide general Help Desk support for Windows devices, Office 365, password resets, and user onboarding.
  • Learn and assist with the installation, setup, updates, and basic troubleshooting of Vehicle Diagnostic Software under the guidance of senior staff.
  • Follow all IT security, data handling, and device configuration standards.
  • Provide basic support for the division’s Fleet Management System.
  • Travel to other department locations within the county to provide technical support when required.

Required Skills & Experience:

  • 1–2 years of help desk or technical support experience (internships acceptable).
  • Basic knowledge of iOS/iPadOS and mobile device functionality.
  • Familiarity with asset management systems or inventory tracking tools.
  • Understanding of Mobile Device Management (MDM) concepts and experience with any MDM platform.
  • Strong communication skills and customer-service orientation.
  • Willingness to learn and support Vehicle Diagnostic Software and troubleshooting procedures.
  • Ability to follow written procedures and maintain accurate documentation.
  • Ability to travel to other department locations within the county to provide on-site support.
  • Must be comfortable handling hardware devices, equipment logistics, and inventory management.

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.

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