Customer Program Manager (CPM)

Astera Labs is a global leader in purpose-built connectivity solutions that unlock the full potential of AI and cloud infrastructure. Our Intelligent Connectivity Platform integrates PCIe®, CXL®, and Ethernet semiconductor-based solutions and the COSMOS software suite of system management and optimization tools to deliver a software-defined architecture that is both scalable and customizable. Inspired by trusted relationships with hyperscalers and the data center ecosystem, we are an innovation leader delivering products that are flexible and interoperable. Discover how we are transforming modern data-driven applications at www.asteralabs.com. 

Customer Program Manager (CPM) 

Do you live, breathe and dream products? Are you passionate about leading the transformation of products from prototype to mass production? Are you thrilled by seeing the product you worked on succeed in the market? If so, read on - we may be looking for you! 

Job Summary 

The CPM leads all engineering and operational activities required for design-in, qualification and RTM (release to manufacturing) of Astera Labs’ products at key customers. This is a high-impact position that is directly responsible for successful execution of critical revenue goals. 

Key Responsibilities

• Be the point of contact for the customer for all matters relating to the program 
• Own the on-time, on-spec, on-budget and with high-quality delivery of products to customers
• Manage customer feedback and work with the team to ensure customer expectations are exceeded
• Program planning, schedules, budgeting, risk assessment, resource planning and management, and tracking customer activities associated with the programs
• Review, disposition and communicate changes in scope / schedule / expense
• Plan and manage delivery of engineering samples (ES), customer samples (CS) and NPI volume ramp
• Conduct regular meetings to ensure customers and internal teams are clear on expectations and problem-solving actions are in place to address issues (e.g. Field Failure, RMA) in a timely manner
• Maintain adequate technical depth and managerial skill to address program and product issues
• Be the advocate and champion of your programs and maintain management and key stakeholder alignment 

Job Requirements 

• Bachelors’ or Masters’ Degree in Electronics/Electrical/Computer Engineering 
• 10 or more years of relevant experience in a semiconductor or electronics product company 
• 5 or more years of experience as a Program Manager, PMP certification is a plus 
• Experience working on PCI-E, memory or data communication products 
• Technical appreciation of engineering flows (front end and backend development processes, product and test engineering, char and validation, hardware/firmware/software design) 
• Program management and analytical skills, ability to organize information for internal and external consumption. 
• Expert knowledge of Microsoft Office tools Excel, Word, PowerPoint, and Outlook 
• Working knowledge of Microsoft Project and other program management tools  
• Able to motivate and energize teams and lead by influence in a matrixed organization 
• Able to take timely decisions with limited or incomplete information 
• Strong communication skills and the ability to keep calm and make progress in high stress situations 
• Ability to travel to Astera Labs’ sites as well as customer locations as required 

We know that creativity and innovation happen more often when teams include diverse ideas, backgrounds, and experiences, and we actively encourage everyone with relevant experience to apply, including people of color, LGBTQ+ and non-binary people, veterans, parents, and individuals with disabilities.