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IT Support Engineer

San Francisco

As a team, we’ve launched five satellites into orbit, signed ten commercial deals worth over $1 billion in revenue, raised over $750 million from top global investors, and recruited a team of over 400 world-class engineers. We all work out of our (legendary) San Francisco office, which was once used to build ships during the World Wars.

Our satellites, which operate from geostationary orbit (GEO), weigh only 400 kg and utilize a proprietary software-defined radio payload. Each satellite can connect over two million people, and we’re very excited for the impact we’ll soon have in the Philippines, Peru, Mexico, and more!

Backed by substantial funding and a passionate, collaborative team, we offer a rewarding work environment where you'll learn and make a significant impact, no matter where you are in your career.

IT Support Engineer

We're looking for a proactive and detail-oriented IT Support Engineer to join our team. In this role, you'll help maintain a seamless technology experience for our team by managing hardware, troubleshooting issues, and supporting a variety of software solutions. You’ll work closely with employees across departments to solve IT challenges, improve systems, and ensure our technology runs smoothly.

This is a great opportunity to join a supportive and dynamic team where you can make a real impact on the technology experience of our organization. If you’re a natural problem-solver and enjoy helping people solve technical issues, we’d love to hear from you!

Role:

  • Provide 1st, 2nd, and 3rd Tier Technical Support: Act as the primary point of contact for IT support inquiries, resolving hardware, software, and network issues
  • Manage Equipment Setup and Maintenance: Set up workstations, install and configure software, ensure all devices function optimally, and manage onsite inventory and IT asset life cycles
  • Troubleshoot Hardware, Software, and Network Issues: Identify and resolve various system and connectivity issues, in person and remotely
  • Maintain Documentation: Create and update IT documentation, including guides, procedures, and solutions to known issues
  • System Administration: Manage access permissions, system updates, and configurations within Active Directory, Google Workspace, and other platforms
  • User Training and Education: Conduct onboarding training sessions and provide guidance on IT best practices to support users’ proficiency and security awareness
  • Manage and maintain diverse computing environments: Manage Windows, Linux, and MacOS, ensuring optimal performance, security, and user support
  • Collaborate with different departments to understand and meet their technical requirements and support needs

Requirements:

  • Experience: Minimum 2 years in IT support, systems administration, or a related field
  • Multi-Platform Expertise: Proven experience in a multi-platform environment with solid knowledge of Windows, Linux, and macOS
  • Virtualization Technologies: Hands-on experience with virtualization platforms, such as VMware
  • Remote Support Proficiency: Skilled in using remote desktop support tools and ticketing systems to resolve user issues efficiently
  • Problem Solving & Multi-tasking: Excellent problem-solving skills with the ability to handle multiple tasks and projects in a fast-paced environment
  • Mission-Critical Systems Management: Capable of managing sensitive, mission-critical systems with urgency and precision to ensure operational integrity and security
  • Communication & Teamwork: Strong interpersonal and communication skills, with a customer-focused attitude and collaborative approach
  • Networking Fundamentals: Strong understanding of networking concepts, including IP, DNS, and DHCP

Bonus:

  • Cloud Services: Experience with cloud platforms like AWS, Azure, or GCP.
  • Scripting & Automation: Proficiency in scripting languages (e.g., PowerShell, Bash, Python) to automate routine tasks.
  • Network Security: Familiarity with VPN and firewall configurations.
  • Certifications: Relevant certifications, such as CompTIA A+, Network+, or MCSE.
  • ITIL Knowledge: Understanding of ITIL principles or experience working in ITIL-aligned environments.
What we offer: 
 
All our positions offer a compensation package that includes equity and robust benefits.
 
Base pay is a single component of Astranis's total rewards package, which may also include equity in the form of incentive stock options, high quality company-subsidized healthcare, disability and life insurance benefits, flexible PTO, 401(K) retirement, and free on-site catered meals.
 
Astranis pay ranges are informed and defined through professional-grade salary surveys and compensation data sources. The actual base salary offered to a successful candidate will additionally be influenced by a variety of factors including experience, credentials & certifications, educational attainment, skill level requirements, and the level and scope of the position.

Base Salary

$70,000 - $90,000 USD

U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required
(To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States, or other protected individual as defined by 8 U.S.C. 1324b(a)(3))
 
Our mission and our products are meant to connect the world and everyone in it, regardless of gender, race, creed, or any other distinction. We believe in a diverse and inclusive workplace, and we encourage all people to join our team and bring their unique perspective to help make us stronger.

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