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IT Support Engineer

San Francisco

Astranis builds advanced satellites for high orbits, expanding humanity’s reach into the solar system. Today Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globe— large enterprises, sovereign governments, and the US military.With five satellites on orbit and many more set to launch soon, the company is servicing a backlog of more than $1 billion of commercial contracts.

Astranis is the preferred satellite communications partner for buyers with stringent requirements for uptime, data security, network visibility, and customization.Astranis has raised over $750 million from some of the world’s best investors, from Andreessen Horowitz to Blackrock and Fidelity, and employs a team of 450 engineers and entrepreneurs. Astranis designs, builds, and operates its satellites out of its 153,000 sq. ft. headquarters in Northern California, USA.

IT Support Engineer

We're looking for a proactive and detail-oriented IT Support Engineer to join our team. In this role, you'll help maintain a seamless technology experience for our team by managing hardware, troubleshooting issues, and supporting a variety of software solutions. You’ll work closely with employees across departments to solve IT challenges, improve systems, and ensure our technology runs smoothly.

This is a great opportunity to join a supportive and dynamic team where you can make a real impact on the technology experience of our organization. If you’re a natural problem-solver and enjoy helping people solve technical issues, we’d love to hear from you!

Role:

  • Provide 1st, 2nd, and 3rd Tier Technical Support: Act as the primary point of contact for IT support inquiries, resolving hardware, software, and network issues
  • Manage Equipment Setup and Maintenance: Set up workstations, install and configure software, ensure all devices function optimally, and manage onsite inventory and IT asset life cycles
  • Troubleshoot Hardware, Software, and Network Issues: Identify and resolve various system and connectivity issues, in person and remotely
  • Maintain Documentation: Create and update IT documentation, including guides, procedures, and solutions to known issues
  • System Administration: Manage access permissions, system updates, and configurations within Active Directory, Google Workspace, and other platforms
  • User Training and Education: Conduct onboarding training sessions and provide guidance on IT best practices to support users’ proficiency and security awareness
  • Manage and maintain diverse computing environments: Manage Windows, Linux, and MacOS, ensuring optimal performance, security, and user support
  • Collaborate with different departments to understand and meet their technical requirements and support needs

Requirements:

  • Experience: Minimum 2 years in IT support, systems administration, or a related field
  • Multi-Platform Expertise: Proven experience in a multi-platform environment with solid knowledge of Windows, Linux, and macOS
  • Virtualization Technologies: Hands-on experience with virtualization platforms, such as VMware
  • Remote Support Proficiency: Skilled in using remote desktop support tools and ticketing systems to resolve user issues efficiently
  • Problem Solving & Multi-tasking: Excellent problem-solving skills with the ability to handle multiple tasks and projects in a fast-paced environment
  • Mission-Critical Systems Management: Capable of managing sensitive, mission-critical systems with urgency and precision to ensure operational integrity and security
  • Communication & Teamwork: Strong interpersonal and communication skills, with a customer-focused attitude and collaborative approach
  • Networking Fundamentals: Strong understanding of networking concepts, including IP, DNS, and DHCP

Bonus:

  • Cloud Services: Experience with cloud platforms like AWS, Azure, or GCP.
  • Scripting & Automation: Proficiency in scripting languages (e.g., PowerShell, Bash, Python) to automate routine tasks.
  • Network Security: Familiarity with VPN and firewall configurations.
  • Certifications: Relevant certifications, such as CompTIA A+, Network+, or MCSE.
  • ITIL Knowledge: Understanding of ITIL principles or experience working in ITIL-aligned environments.
What we offer: 
 
All our positions offer a compensation package that includes equity and robust benefits.
 
Base pay is a single component of Astranis's total rewards package, which may also include equity in the form of incentive stock options, high quality company-subsidized healthcare, disability and life insurance benefits, flexible PTO, 401(K) retirement, and free on-site catered meals.
 
Astranis pay ranges are informed and defined through professional-grade salary surveys and compensation data sources. The actual base salary offered to a successful candidate will additionally be influenced by a variety of factors including experience, credentials & certifications, educational attainment, skill level requirements, and the level and scope of the position.

Base Salary

$70,000 - $90,000 USD

U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required
(To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States, or other protected individual as defined by 8 U.S.C. 1324b(a)(3))
 
Our mission and our products are meant to connect the world and everyone in it, regardless of gender, race, creed, or any other distinction. We believe in a diverse and inclusive workplace, and we encourage all people to join our team and bring their unique perspective to help make us stronger.

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