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Senior IT Support Engineer - Linux

San Francisco

Astranis builds advanced satellites for high orbits, expanding humanity’s reach into the solar system. Today, Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globe— large enterprises, sovereign governments, and the US military. With five satellites on orbit and many more set to launch soon, the company is servicing a backlog of more than $1 billion of commercial contracts.

Astranis is the preferred satellite communications partner for buyers with stringent requirements for uptime, data security, network visibility, and customization. Astranis has raised over $750 million from some of the world’s best investors, from Andreessen Horowitz to Blackrock and Fidelity, and employs a team of 450 engineers and entrepreneurs. Astranis designs, builds, and operates its satellites out of its 153,000 sq. ft. headquarters in Northern California, USA.

Senior IT Support Engineer - Linux

We're looking for a proactive and detail-oriented Senior IT Support Engineer with deep Linux expertise to join our team. In this role, you'll help maintain a seamless technology experience for our team by owning Linux-based systems, serving as an escalation point for complex issues, and supporting a variety of software and hardware solutions—with a strong focus on Linux environments. You'll work closely with employees across departments to solve IT challenges, improve systems, and ensure our technology runs smoothly.

This is a great opportunity to join a supportive and dynamic team where you can make a real impact on the technology experience of our organization. If you're a natural problem-solver with a passion for Linux environments, enjoy mentoring others, and take pride in solving complex technical issues, we'd love to hear from you!

Role:

  • Provide 1st, 2nd, and 3rd Tier Technical Support: Act as the primary point of contact for IT support inquiries, resolving hardware, software, and network issues across Linux systems, as well as Windows and macOS environments.
  • Manage Equipment Setup and Maintenance: Oversee workstation setup, software installation and configuration, ensure all devices function optimally, and manage onsite inventory and IT asset life cycles - with ownership of Linux workstation and server configurations.
  • Troubleshoot Hardware, Software, and Network Issues: Lead advanced troubleshooting efforts across Linux distributions, diagnosing and resolving complex system and connectivity issues both in person and remotely.
  • Maintain Documentation: Own and maintain IT documentation, including guides, procedures, and solutions to known issues, particularly for Linux-focused workflows and system configurations.
  • System Administration: Own access management, system updates, patching, and configuration within Linux environments (primary), and provide senior-level support for Active Directory, Google Workspace, and other platforms as needed.
  • User Training and Education: Lead onboarding training sessions and provide ongoing guidance on IT best practices, with a focus on Linux tools, workflows, and security practices.
  • Manage and maintain diverse computing environments: Take primary ownership of Linux systems while supporting Windows and macOS environments - ensuring optimal performance, security, and reliability.
  • Collaborate with different departments to understand and meet their technical requirements and support needs, particularly for teams relying heavily on Linux-based workflows or tooling.

Requirements:

  • Experience: Minimum 5 years in IT support, systems administration, or a related field, with substantial hands-on experience administering and supporting Linux environments.
  • Linux Expertise: Proven, in-depth knowledge of Linux system administration, including advanced command-line usage, package management, system troubleshooting, and configuration across multiple distributions.
  • Multi-Platform Capability: Strong Linux expertise is required; familiarity with Windows and macOS environments is expected.
  • Virtualization Technologies: Hands-on experience administering virtualization platforms such as VMware, KVM, or similar technologies.
  • Remote Support Proficiency: Experienced with remote desktop support tools and ticketing systems, including managing and prioritizing escalated issues.
  • Problem Solving & Multi-tasking: Strong analytical and problem-solving skills with the ability to manage multiple priorities and complex issues in a fast-paced environment.
  • Mission-Critical Systems Management: Demonstrated ability to manage sensitive, mission-critical Linux systems with urgency, precision, and a strong security mindset.
  • Communication & Teamwork: Strong interpersonal and communication skills, with a customer-focused attitude and a collaborative approach to mentoring and cross-team work.
  • Networking Fundamentals: Strong working knowledge of networking concepts, including IP addressing, DNS, and DHCP.

Bonus:

  • Cloud Services: Experience supporting Linux-based workloads on cloud platforms such as AWS, Azure, or GCP.
  • Scripting & Automation: Proficiency in scripting and automation using languages such as Bash or Python to streamline operations and reduce manual effort.
  • Network Security: Familiarity with VPN, firewall configurations, and Linux security best practices.
  • Certifications: Relevant certifications, such as Linux+ or LPIC, CompTIA A+, Network+, or similar.
  • ITIL Knowledge: Understanding of ITIL principles or experience working in ITIL-aligned environments.
What we offer: 
 
All our positions offer a compensation package that includes equity and robust benefits.
 

Base pay is just one component of Astranis’s total rewards package. Your compensation also includes a significant equity package via incentive stock options, high-quality company-subsidized healthcare, disability and life insurance, 401(k) retirement planning, flexible PTO, and free on-site catered meals.

Astranis pay ranges are informed and defined through professional-grade salary surveys and compensation data sources. The actual base salary offered to a successful candidate will additionally be influenced by a variety of factors including experience, credentials & certifications, educational attainment, skill level requirements, and the level and scope of the position.

Base Salary

$70,000 - $110,000 USD

U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required
(To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States, or other protected individual as defined by 8 U.S.C. 1324b(a)(3))
 
Our mission and our products are meant to connect the world and everyone in it, regardless of gender, race, creed, or any other distinction. We believe in a diverse and inclusive workplace, and we encourage all people to join our team and bring their unique perspective to help make us stronger.

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