Customer Account Specialist

Join our team as a Customer Account Specialist

We are seeking a dedicated and detail-oriented Customer Account Specialist to join our team and help us provide world-class support to our customers. If you enjoy creating positive customer experiences, solving problems, and being a key driver for customer satisfaction, this is your opportunity to thrive in a fast-paced, team-oriented environment. This role requires a comprehensive grasp of company systems, services, policies, and customer service protocols, alongside the ability to navigate complex customer interactions with professionalism. Due to the depth and breadth of tasks involved, the learning curve for mastering the core aspects of this position typically spans over two years. This period provides new team members the opportunity to gain the hands-on expierences and nuanced understanding required to provide exceptional service to a diverse customer base effectively.

What You’ll Do:

• Serve as the primary point of contact for customers, addressing inquiries professionally via phone, email, and customer portals.
• Process price quotes, accept and manage new orders, and provide consistent updates to customers regarding timelines and delivery.
• Efficiently and professionally investigate and resolve customer concerns, including technical issues and delivery challenges, while identifying complex cases or escalations requiring further review and seamlessly transferring them to supervisors or senior team members.
• Foster positive relationships and trust with customers to encourage loyalty and retention.
• Work closely with internal departments (Sales, Planning, Purchasing, Engineering, Production, Shipping) to fulfill customer needs and ensure exceptional service.
• Support process optimization initiatives, provide feedback to leadership, and contribute to efforts that enhance productivity and customer satisfaction.
• Maintain customer databases, update records, and ensure order accuracy using company systems.

What You’ll Bring:

• Education: High School Diploma or GED required, a college degree is a plus.
• Prior experience in customer service, sales, or account management (inside sales preferred).
• Manufacturing expperience preferred
• Team player with problem solving skills and adaptability to a variety of customer needs.
• Strong organizational and multitasking abilities.
• Proficiency with basic computer programs.

Why You’ll Love Working Here:

Our Environment:

• Flexibility that works: 9/80 schedule with every other Friday off
• Competitive rewards: Benefits start the first of the month after hire, quarterly bonus tied to company profitability, 401(k) with 3% company contribution, Employee Stock Purchase Plan, paid holidays (including a full Christmas week shutdown), and comprehensive health/vision/dental coverage.
• Work on-site in an engaging, team-oriented office environment.
• Contribute directly to innovations that push the boundaries of aerospace technology.

Compensation & Benefits:

• Base salary: $28-32/hr, influenced by several factors including experience, skill set, education, certifications, market conditions, and business needs.
• Astronics LSI offers a comprehensive benefits package, including:
  • Health & Well-being: Health, dental, vision, disability, life insurance, FSA, HSA, and additional voluntary coverage options.
  • Financial Security: 401K & Employee Stock Purchase Plan.
  • Work-Life Harmony: Employee Assistance Program and a culture that promotes work-life balance.

• Due to federal contract obligations, this position may involve access to items subject to U.S. export-control laws. Employment is contingent upon the employee’s authorization to access such items under applicable law. The company does not guarantee and is under no obligation to seek such authorization if it would be necessary. 

Additional Considerations:

• An offer of employment is contingent on successfully passing a drug test and background check
• Ability to read, write and comprehend simple instructions and correspondence.
• While performing the duties of this job, the employee is continually required to stand, walk, sit, use hands and arms to pull handles and push buttons and reach objects. Requirements may also include repetitive motions, climbing, balancing, stooping, bending, reaching, kneeling, crouching or crawling.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Astronics LSI is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail LSINY.jobs@astronics.com; or call: 716-655-0800. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Astronics Corporation (Nasdaq: ATRO) serves the world's aerospace, defense, and other mission critical industries with proven, innovative technology solutions. Astronics works side-by-side with customers, integrating its array of power, connectivity, lighting, structures, interiors, and test technologies to solve complex challenges. For over 50 years, Astronics has delivered creative, customer-focused solutions with exceptional responsiveness. Today, global airframe manufacturers, airlines, militaries, completion centers and Fortune 500 companies rely on the collaborative spirit and innovation of Astronics. The Company's strategy is to increase its value by developing technologies and capabilities that provide innovative solutions to its targeted markets.

For more information on Astronics and its solutions, visit www.Astronics.com.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.