Back to jobs

Senior IT Analyst

Costa Mesa, CA

Astro Pak is the nation's leading precision cleaning and passivation contractor specializing in on-site cleaning of high purity gas and fluid systems, as well as precision cleaning of components and hardware at the company’s Cleanroom facilities. Astro Pak provides services to over 15 sectors including: Data Centers, Biotechnology, Pharmaceutical, Aerospace, Semiconductor, and other selected Industrial markets. The company, founded in 1959, has performed on-site precision chemical cleaning in every State of the Union as well as several projects in Asia, continental Europe, England, Ireland and Mexico.

The Senior IT Analyst is responsible for providing high-level technical support to Astro Pak employees by responding to, troubleshooting, and resolving internal IT issues in a timely, efficient, and professional manner. This role involves interpreting moderately complex system issues, documenting all support activities, and ensuring cases are seen through to resolution or appropriately escalated. The Senior IT Analyst will communicate effectively with both technical and non-technical stakeholders while supporting business-critical systems and projects.

This position is based on site at our corporate office in Costa Mesa, California.

What You’ll Do:

  • Develop, implement, and manage technical solutions for software, hardware, system configurations, and IT architecture
  • Provide end-user support for computer hardware and software, including printer and copier maintenance, toner replacement, and hardware/software installations
  • Respond to and resolve help desk requests while documenting issues, troubleshooting steps, resolutions, and time spent in the ticketing system
  • Collaborate with IT team members and other departments on projects to ensure accurate delivery, availability of information, and successful outcomes
  • Learn, support, and maintain productivity and business applications such as Microsoft GP, Microsoft CRM, and related systems
  • Interact with employees in a professional manner while maintaining strict confidentiality of all personal and company information
  • Analyze and implement IT projects in compliance with U.S. Export Control Laws
  • Follow up on outstanding issues and escalate cases to higher levels of support as needed

Who You Are:

Education & Experience

  • Bachelor’s degree in a technical discipline with at least 3 years of relevant experience, or
  • An equivalent combination of education, training, and hands-on experience acquired through extensive on-the-job training or apprenticeship programs
  • Prior experience in a help desk or IT support role, with a demonstrated ability to deliver excellent customer service at all levels of an organization

Knowledge, Skills, and Abilities

  • Strong understanding of desktop operating systems and their integration with Microsoft Office and other applications
  • Solid experience with Microsoft O365 and Azure environments
  • Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical users
  • Proficiency in Microsoft Word, Excel, PowerPoint, and related tools
  • Ability to work independently or collaboratively with minimal supervision while managing multifaceted projects
  • High level of organization, attention to detail, and problem-solving ability
  • Strong customer service mindset and professionalism
  • Passion for learning and adopting new technologies
  • Bilingual in Spanish preferred
  • Legal capacity to comply with federally mandated U.S. Export Control Laws

Important Note: We are not able to provide visa sponsorship for this position.

Why Join Us?

At Astro Pak, we specialize in high-purity cleaning and surface preparation for critical environments. We’re a company that values integrity, learning, and innovation—plus we offer training, growth opportunities, and a great team culture.

Salary & Benefits

  • The hourly range for this position is $36-$39. The actual pay will carefully consider a wide range of factors, including your skills, qualifications, experience and location.
  • In addition to highly employer-subsidized medical, dental, and vision plans, Astro Pak offers competitive retirement savings and 401k plans, flexible spending, family leave, training and paid time off.

 

Astro Pak Corporation is an equal opportunity employer. We provide equal employment opportunity to all qualified applicants and employees without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), age (40 or older), national origin, disability, genetic information, or protected veteran status. We will reasonably accommodate applicants or employees with disabilities, and comply with all applicable federal, state, and local anti-discrimination laws.

Create a Job Alert

Interested in building your career at ASTRO PAK LLC? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in ASTRO PAK LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.