Product Operations Analyst

At AstroPay, we believe in empowering people to reach their full potential and to be part of an innovative and forward-thinking company. Our goal is to provide a cutting-edge online payment solution that goes beyond just a traditional wallet. We are dedicated to creating a dynamic and challenging work environment that fosters creativity, innovation, and a strong sense of community among our team.

Our multinational and multicultural team is made up of talented and motivated individuals who are passionate about delivering the best possible experience to our customers and users. We value teamwork, collaboration, and a can-do attitude, and we’re always looking for new talent to join our growing company.

If you’re looking for an exciting opportunity to work with a dynamic and innovative company, AstroPay is the perfect place for you. With our entrepreneurial spirit and drive to succeed, we offer an environment where you can grow both personally and professionally. Join us today and be part of our mission to revolutionize the online payment industry.

The Product Operations Analyst at AstroPay monitors payment operations, supports internal teams with escalations, and optimizes processes to improve efficiency. They ensure funds are available in PSP accounts, track performance metrics, and assist with process improvements to enhance team delivery.

Primary Responsibilities & Expectations:

• Payment   Method   Monitoring:   Monitor   operations   related   tools   and   performance
  indicators.
• Support for Internal Teams: Provide support to other teams as an escalation point for
  issues and give insight into processes implementation and payment solutions specifics.
• Process   Optimization:   Assist   on   defining,   strengthening   and   optimizing   operational
  processes that will improve the team’s ability to deliver.
• Funds Monitoring: Keep track of account balances for payouts and ensure funds are
  available in PSP accounts as needed. Report any funding concerns to team members or
  finance.

Core Competencies and Skills:

• Problem solver – analytical; capable of seeing both the big picture and the fine detail.
• Can-do   attitude   –   happily   takes   on   any   relevant   task;   comfortable   in   a   fast-paced,
  dynamic, growing company culture.
• Determined – not afraid to question and investigate difficult challenges so that they can
  be resolved quickly.
• Good   verbal   and   written   communications   skills   to   both   technical   and   non-technical
  audiences.
• Excellent/High level of Spanish & English, written and oral. Exclusive requirement.
• Background   working   with   databases/APIs.  Experience   on   data   analysis   and
  reporting/visualization tools. (Not required but highly valued)

Benefits:

• Flexible hours: We are results-oriented.
• Professional growth: Take off your professional career. Explore your passions.
• AstroTeam: Get in touch with your team and have fun.
• AstroHouse: Meet and connect with AstroPayers all over the world.
• Training: Keep building your knowledge on the platform of your choice.
  
  

Important Notice: By submitting your application for this position, you acknowledge and consent to the completion of a comprehensive background check as a mandatory part of the final hiring process. This procedure is essential to uphold the standards and integrity of our organization. We appreciate your cooperation and understanding.