Underwriting Technician Regional Lead

About At-Bay

At-Bay is the world’s first InsurSec provider designed from the ground up to help businesses tackle cyber risk head on. By combining industry-leading insurance with world-class cybersecurity technology, At-Bay offers end-to-end prevention and protection for the digital age. With 98% of cyber insurance claims in the past five years coming from small and mid-size businesses with revenue under $2B, providing an integrated solution to help manage risk is more critical than ever.

At-Bay combines world-class technology with industry-leading insurance to help clients meet risk head-on. Partnering with brokers and business owners alike, we provide modern insurance products and active risk monitoring services for companies of every size and in every industry. Our team boasts many backgrounds and skills, from analysts and developers to designers and underwriters, and everything in between — all working together to redefine what it means to be an insurance company. 

We’re proud to be a diverse company and to have expertise from multiple industries driving our culture. At-Bay is expanding rapidly, and as we grow, we’re prioritizing inclusive hiring practices and supportive team environments. We’re committed to building a company culture where people of all identities and backgrounds are empowered to thrive, develop their career, and bring their full self to work. 

Role Overview

We are seeking an Underwriting Technician Regional Lead to oversee our Midwest and West Coast underwriting teams. This is a career-elevating opportunity that combines hands-on underwriting expertise with team leadership, perfect for someone ready to take a strategic step forward in their insurance career. This role will drive team performance to achieve target renewal metrics while maintaining close connection to the day-to-day underwriting work and fostering a collaborative team environment.

Responsibilities

• Manage and develop a team of Underwriting Technicians handling renewal accounts across Midwest and West Coast regions, including training on new strategies and guidelines, performance management, and work distribution optimization.
• Assisting in developing talent, recruiting for open roles, and raising underperformance.
• Drive individual production and team delivery against new & renewal business targets, as well as service level agreement achievement, using a data-driven approach.
• Act as an escalation point for team members, underwriters, and other stakeholders in the organization, providing guidance and resolution for complex situations.
• Partner cross-functionally ( e.g., with underwriting leadership, insurance leadership, etc.) to ensure smooth delivery of new processes, technology, products, and other initiatives into day-to-day operations.
• Consistently evaluate current-state for potential areas of improvement aimed at increasing efficiency and quality across the regional teams.
• Assist regional underwriters in broker relationship development through in-person and virtual marketing events (not including general broker visits).
• Represent underwriting operations on various company-wide projects.

Attributes and Qualifications

• 3-5 years of insurance experience in underwriting, underwriting technician, or claims roles, with cyber insurance experience strongly preferred.
• Management or team leadership experience preferred, though we welcome candidates ready to step into their first formal leadership role.
• Team-oriented approach, recognizing that aiding in developing others and is directly linked to the overall team’s success.
• Basic technical proficiency in cyber underwriting and knowledge of existing processes and workflow.
• Comfortable with change and thriving in fast-paced, dynamic environments - someone who can adapt quickly and help their team navigate evolving processes.
• Driven person who gets a deep satisfaction from getting things done and is not afraid to challenge conventional approaches.
• Excellent multi-tasker, comfortable working in a fast paced, dynamic tech environment. 
• Demonstrate a clear, concise communication style - written and verbal - with strong soft skills for team management.

What you'll get

• Competitive salary, comprehensive benefits package, and equity participation in a rapidly growing InsurSec company
• A role with clear growth trajectory and professional development opportunities
• Passionate, smart, and fun people to work with across multiple disciplines
• Work with a manager who fosters independence while taking personal interest in your development