Resident Specialist
ATC Development builds, owns, and manages apartment communities. Since 1973, our construction arm, ATC Construction, has developed over 5,000 dwellings. We're proud of our 50+ year legacy and remain rooted in our core values: exceptional service, meaningful work, professionalism, teamwork, and value creation.
As a family-owned company with no third-party management, we offer a supportive, people-first culture where every employee’s contribution matters. We believe in the power of home—for our residents and our team.
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At ATC Development, we are more than a property management company; we are a family-owned business that believes work should enhance life, not just fill the hours. We are looking for a Resident Specialist to join our successful team. This unique role is vital to keeping our communities thriving and our residents happy. This role is perfect for someone who thrives on variety, loves solving problems, and enjoys working with people. If you're detail-oriented, confident, and customer-focused — this could be your next great opportunity.
What You Will Do:
• Maximizing Resident Retention: Managing lease renewals and ensuring residents feel valued and informed. • Handling Delinquencies with Care: Tracking, managing, and resolving past-due accounts while maintaining professionalism and empathy. • Floating Leasing Support: Providing coverage at multiple properties as needed, conducting tours, processing applications, and supporting onsite teams. • Driving Revenue: Assisting with rent pricing strategies, collection processes, and market analysis to keep properties performing at their best. • Collaborating Across Teams: Working closely with property managers, senior leaders, and leasing staff to share knowledge and elevate service.
What we are looking for:
• A professional, team-oriented attitude • Excellent customer service and communication skills • Strong time management and reliability • Valid driver’s license, reliable transportation, and vehicle insurance • Physical ability to perform property walks and on-site tasks
Preferred:
• Familiarity with property management software and Microsoft Office • NALP certification and knowledge of Fair Housing laws • Experience with conflict resolution and resident retention
Why you will love ATC:
Opportunities for learning, growth, and advancement Work that truly makes an impact on residents’ lives Supportive leadership and hands-on training A role where every day is different
If you're passionate about real estate, enjoy problem-solving, and want to be part of a values-driven, tight-knit team, we’d love to hear from you!
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Your Well-Being, Our Priority
We value our employees and offer a comprehensive benefits package to support your health, financial security, and professional growth.
Health & Wellness
- Medical, dental, and vision insurance with multiple plan options, including an HSA-compatible medical plan
- Direct primary care with low-cost local access and telemedicine
- Life insurance and other supplemental coverage
- Employee Assistance Program (EAP) for mental health support
- Flexible Spending Account (FSA)
Financial Benefits
- Competitive salary with opportunities for bonuses
- 401(k) plan with up to 4% company match
- Mileage reimbursement
- 30% discount on market rent at ATC properties after completing six months of employment
Work-Life Balance
- "Family Friday" program: wrap up by noon on Fridays (workload permitting) with full pay
- Paid time off and holidays
Professional Development
- Access to ATC University—our internal, on-demand e-learning platform
- Career development and life management programs
Note: Employment is contingent upon successful completion of a background check, motor vehicle report, drug test, and possession of a valid driver’s license.
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