Job Application for Director, Ticket Operations at Athletics

New

Position:	Director, Ticket Operations
Department:	Ticket Operations
Reporting Manager:	Senior Director, Ticket & Premium
Status:	Full-Time
Classification:	Exempt
Location:	Las Vegas, NV

About the A's:

The A's are a baseball team founded in 1901. They have a rich history, having won nine World Series championships and 15 American League pennants. The A's are known for pioneering the "Moneyball" approach to team-building, which focuses on using statistical analysis to identify undervalued players.

In addition to their success on the field, the A's also have a positive and dynamic work culture. They have been recognized twice as the Front Office Sports, Best Employers in Sports.

The A’s are defined by their core pillars of being Dynamic, Innovative, and Inclusive. Working for the A's offers the opportunity to be part of an innovative organization that values its employees and strives to create a positive work environment.

Description:

The Director, Ticket Operations provides strategic leadership and technical oversight for the Athletics’ ticketing ecosystem. This role is responsible for end-to-end inventory management on the ProVenue platform, financial reconciliation of all ballpark events, and the professional development of the box office and game day service teams. As the organization prepares for the transition to the new Las Vegas ballpark, this individual will play a critical role in shaping the future of the fan experience and ticketing strategy. This role is based in Las Vegas and supports ticketing operations for both Spring Training and West Sacramento events.

Responsibilities:

System & Inventory Management

Platform Architecture: Lead the configuration and management of season, group, and individual event builds within the ProVenue system.
Technological Optimization: Maximize the utility of the MLB Ballpark App, CRM, and third-party vendor platforms to ensure a seamless purchasing journey for fans.
Inventory Control: Oversee comprehensive inventory tracking, allocation, and reporting to ensure optimal availability across all sales channels.

Financial Oversight & Compliance

Auditing & Reconciliation: Conduct end-of-event financial audits, including credit card reconciliations and daily sales reporting.
Regulatory Alignment: Ensure all ticketing operations remain in strict compliance with organizational policies, state/federal laws, and MLB/Tickets.com mandates.
Financial Reporting: Deliver detailed sales data and analytical reports to senior management to inform high-level business decisions.

Strategic Collaboration & Sales Support

Cross-Functional Launch: Partner with Sales and Marketing to execute product launches, including season ticket renewals, mini-plans, and promotional offers.
Regional Support: Develop and implement pricing structures and ticketing policies for Spring Training and West Sacramento operations.
Secondary Market Strategy: Collaborate with the Strategy and Analytics team to manage secondary market relationships and data-driven pricing models.

Gameday Operations & Leadership

Staff Development: Recruit, train, and supervise the box office and ticket resolution teams to ensure premium fan support during Athletics home games and special events.
Customer Resolution: Utilize purchasing history and customer data to resolve complex ticketing issues and maintain high service standards.
Other duties as assigned

Qualifications/Requirements:

5-7+ years of progressive experience in ticket operations, preferably within large-scale live event, sports, or entertainment environments.
Strong proficiency with ProVenue.
Proficiency in Microsoft Office Suite, with strong working knowledge of Excel.
Proficiency in Google Workspace applications, including Docs, Sheets, and Drive.
Strong understanding of event builds, inventory, ticketing systems, and pricing models.
Exceptional attention to detail with the ability to ensure accurate event setup and inventory tracking while maintaining high levels of data accuracy and consistency.
Demonstrated experience managing ticketing revenue reconciliation, including sales reporting, audits, end-of-event processes, and compliance with organizational standards and Major League Baseball requirements.
Proven ability to lead box office and gameday service teams in fast-paced, high-volume environments. Experience training, developing, and managing staff while maintaining strong customer service standards.
Ability to appropriately manage confidential and sensitive information while maintaining a high level of trust and integrity.
Working knowledge of industry regulations, MLB requirements, and organizational policies related to ticketing operations and compliance.
Must have a valid driver’s license with a safe and verifiable driving record.
Willing and able to work onsite in Las Vegas, Nevada.
Willing and able to support Arizona ticket operations in Mesa annually, and to travel to Sacramento for approximately 25% of home games.
Willing and able to work a non-traditional schedule, including nights, weekends, and holidays.
Experience supporting ticketing strategy for initiatives such as season ticket renewals, product launches, and pricing strategy preferred.
Experience supporting multi-venue ticketing operations strongly preferred.
Prior involvement in stadium or venue openings, particularly related to ticketing operations and operational readiness, preferred.

The A’s Social Impact & Belonging Statement:

Social Impact & Belonging are in our organizational DNA. Our commitment to these values is unwavering – on and off the field. Together, we continue to build an inclusive, innovative, and dynamic culture that encourages, supports, and celebrates belonging and amplifies all voices. Combining a collaborative and innovative work environment with talented team members, we've created a workforce in which every team member has the tools to reach their full potential.

Equal Opportunity Consideration:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Create a Job Alert

Interested in building your career at Athletics - Business Operations? Get future opportunities sent straight to your email.

First Name

Last Name

Preferred First Name

Country

Phone

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

School

Select...

Degree

Select...

Discipline

Select...

LinkedIn Profile

Website

Can you, after employment, submit verification of your legal right to work in the United States?

Select...

As a follow up to the previous question, will you now or in the future require sponsorship for employment?

Select...

Have you previously worked for the Athletics?

Select...

Are you able to perform the essential functions of the position for which you are applying, either with or without reasonable accommodations?

Select...

This position requires the individual to be on-site in Las Vegas, Nevada. Are you willing and able to work on-site in Las Vegas, Nevada?

Select...

Please briefly describe your willingness and ability to relocate to the Las Vegas area if you are not currently based there.

Relatives are defined as an employee’s spouse, former spouses, domestic partner, parents, grandparents, children, grandchildren, siblings, and cousins and includes all step, in-law or other parental or other such similar relationships. Do you have any relatives currently employed by our organization in a role where a potential conflict of interest could arise (e.g., direct supervision or influence over employment decisions)?

Select...

If "Yes", please explain.

What are your preferred pronouns?

What are your salary expectations for this role?

Are you currently employed by Major League Baseball or another baseball Club?

Select...

If “Yes”, which Club?

Are you fluent in languages other than English? If so, please list the language(s) you are fluent in.

How did you hear about this job opportunity?

Select...

Were you referred by a current employee of the Athletics? If yes, please list the employee’s name and describe your relationship to them.

How many years of relevant progressive experience do you have in ticket operations?

Select...

Are you willing and able to travel for 25% of the home games in Sacramento for the 2026-2027 season?

Select...

Are you willing and able to travel as needed each year for Spring Training?

Select...

Are you willing and able to work non-traditional hours including nights, weekends and holidays?

Select...

Do you have experience working in ProVenue?

Select...

How would you rate your level of experience with ProVenue?

Select...

How would you rate your level of experience with Microsoft Excel?

Select...

Have you had involvement in stadium or venue openings, related to ticketing operations or operational readiness?

Select...

Do you have experience managing ticketing revenue reconciliation, including sales reporting, audits, end-of-event processes, and compliance with organizational standards?

Select...

How would you rate your level of understanding of event builds, inventory, ticketing systems, and pricing models?

Select...

Do you have a valid driver’s license, with a verifiable safe driving record?

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Athletics - Business Operations’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Select...

Are you Hispanic/Latino?

Select...

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Director, Ticket Operations

Apply for this job

Voluntary Self-Identification

Voluntary Self-Identification of Disability