Job Application for Desktop Support at ATLAS SP

About ATLAS SP

ATLAS SP Partners is a global investment firm that seeks to provide stable funding and capital markets services to companies seeking innovative and bespoke structured credit and asset-backed finance solutions. ATLAS SP’s tenured experts work with clients to determine the best approach to optimize their capital and achieve their goals, across a broad range of capabilities. Our integrated platform encompasses a holistic suite of capabilities, including asset/portfolio advisory solutions, warehouse/acquisition financing solutions, whole loan purchase/sale and securitization/distribution.

Our Culture

ATLAS SP is “one team” where everyone makes an impact – we grow together, win together, and embrace change together. From advancing the markets to supporting our communities, everything we do serves to make a difference. Our people are industry leaders with a passion for client service, complex problem solving, and innovation. We provide our talent with the pathways to grow professionally and personally in a collaborative and inclusive environment. We’re proud to build upon a legacy of excellence anchored in deep expertise and client service across the asset management landscape.

Position Overview

ATLAS SP is seeking a Desktop Support professional to join ATLAS’ Infrastructure team.

This role is responsible for providing advanced technical assistance to our staff across all end-user applications & services, addressing hardware and software issues and ensuring the smooth operation of our computer environment. You will also help to develop ATLAS' desktop strategy and work on challenging projects.

Primary Responsibilities

Provide advanced technical support to end-users for hardware, software, and networking issues.
Manage and maintain the company's desktop and laptop environment.
Resolve software deployment problems and conduct regular patch management processes.
Set up and configure new systems, diagnose hardware/software faults, and solve technical problems.
Work with our MSP to optimize hardware and application delivery processes, managing SLA compliance for the same
Manage audio/visual systems and conference room technology.
Manage standard build images for desktops and laptops.
Manage the remote repairs of desktops and laptops.
Oversee the daily performance of computer systems and respond to system messages, alerts, or any system failures.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Collaborate with other IT team members to ensure optimal performance of all devices and systems.
Conduct regular software and hardware updates and ensure optimal performance of all devices.

Requirements

Must possess a customer-oriented attitude.
Bachelor’s degree in computer science, Information Systems, or a related field preferred.
5-7 years of experience in information technology.
Excellent troubleshooting skills.
Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
Knowledge of conference room audio/visual systems.
Knowledge of network security practices and anti-malware programs.
Working knowledge of office automation products and computer peripherals, like printers and scanners.
Knowledge of security frameworks, protocols, and products.
Hands-on experience with Windows and Mac operating systems. Linux experience a +.
Excellent problem-solving and analytical skills.
May work extended hours or on-call rotations, as required.
Strong communication and teamwork abilities based on ‘can-do’ approach.
Experience with vendor management.

Preferred Skills

Experience with cloud and LAN/WAN environments.
Experience with M365, Azure and AWS cloud architecture a +.
Familiarity with ITIL processes and best practices.
Strong communication and interpersonal skills.
Experience in Financial Services preferred.

N/A

The base salary range for this position is listed above. This position is also eligible for a discretionary annual bonus based on personal, team, and Firm performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed here.

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