Back to jobs
tags.new

Quality Control Associate – Loan Servicing

Charlotte, North Carolina, United States

About ATLAS SP

ATLAS SP Partners is a global investment firm that seeks to provide stable funding and capital markets services to companies seeking innovative and bespoke structured credit and asset-backed finance solutions. ATLAS SP’s tenured experts work with clients to determine the best approach to optimize their capital and achieve their goals, across a broad range of capabilities. Our integrated platform encompasses a holistic suite of capabilities, including asset/portfolio advisory solutions, warehouse/acquisition financing solutions, whole loan purchase/sale and securitization/distribution.

Our Culture

ATLAS SP is “one team” where everyone makes an impact – we grow together, win together, and embrace change together. From advancing the markets to supporting our communities, everything we do serves to make a difference. Our people are industry leaders with a passion for client service, complex problem solving, and innovation. We provide our talent with the pathways to grow professionally and personally in a collaborative and inclusive environment. We’re proud to build upon a legacy of excellence anchored in deep expertise and client service across the asset management landscape.

Position Overview

ATLAS SP is seeking a meticulous and analytical professional to join our Structured Lending Operations team as a Quality Control Associate – Loan Servicing. This individual will play a critical role in ensuring the accuracy and integrity of loan servicing activities within the CLS loan system by FIS. The role requires close collaboration with loan servicing team, proactive identification of errors, development of training to address recurring issues, and partnership with internal controls and risk teams to strengthen operational resilience.

The successful candidate will monitor transactions across the loan lifecycle, identify and report defects, and drive remediation and process improvements that reduce risk and enhance efficiency across the lending operations platform. In addition, the associate will leverage advanced data and analytical skills to build reporting and predictive models, automate systemic reviews, and provide insights into portfolio-wide exception trends.

Primary Responsibilities

Quality Control & Defect Management

  • Review and validate transactions entered by loan servicing team to ensure accuracy, compliance, and adherence to procedures.
  • Identify, track, and report on operational defects and errors, escalating where necessary.
  • Partner with the servicing team to resolve errors and implement corrective actions.

Training & Development Support

  • Analyze recurring defects to identify training needs and process gaps.
  • Develop and deliver training materials and sessions for the servicing team to strengthen knowledge and prevent recurrence.
  • Provide coaching and feedback to loan servicing team based on error trends and review results.

Controls & Risk Oversight

  • Partner with the internal controls team to align quality control reviews with enterprise risk frameworks.
  • Ensure that external risk considerations are incorporated into the QC process.
  • Maintain reporting on key control metrics and defect trends to management.

Process Analysis, Analytics & Continuous Improvement

  • Conduct root-cause analysis of recurring errors to drive systemic improvements.
  • Recommend enhancements to workflows, system functionality, and documentation to reduce operational risk.
  • Support automation and process streamlining initiatives within the loan servicing function.
  • Build, maintain, and enhance reporting tools and dashboards (e.g., Tableau, Excel) to monitor QC metrics, systemic defects, and portfolio-wide exception trends.
  • Develop predictive analytics models to anticipate exception patterns and proactively recommend preventative controls.
  • Source and analyze data directly from the CLS loan system to identify opportunities for systemic improvements and efficiency gains.
  • Partner with peers (Technology, Business & Operations) to continuously strengthen controls via process improvement and AI tools deployment

Required Qualifications & Experience

  • Bachelor’s degree in Finance, Accounting, Business Administration, Data Analytics, or related field.
  • 2–5 years of experience in financial servicing, loan operations, or quality control.
  • Strong analytical and problem-solving skills with demonstrated ability to translate data into actionable insights.
  • Proficiency in Excel (advanced functions, pivot tables, macros, data models).
  • Experience in building reports and dashboards using data visualization tools (e.g., Tableau, Power BI, or similar).
  • Excellent written and verbal communication skills, with the ability to provide constructive feedback and present findings to management.
  • Demonstrated ability to work collaboratively across teams and manage multiple priorities in a fast-paced environment.

Preferred Qualifications & Experience

  • Proven experience in the financial services industry, preferably within loan servicing, loan operations, or structured finance.
  • Familiarity with ACBS (CLS) or other loan servicing platforms (LIQ, AFS).
  • Experience in operational risk, controls, or audit functions.
  • Familiarity with scripting languages or automation tools (e.g., SQL, Python, VBA) to support data extraction, transformation, and reporting.
  • Knowledge of predictive modeling or advanced analytics techniques for exception trend analysis and systemic monitoring.

 

N/A

The base salary range for this position is listed above. This position is also eligible for a discretionary annual bonus based on personal, team, and Firm performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed here.

ATLAS SP is an equal opportunity employer. The firm and its affiliates do not discriminate in employment because of race, color, religion, gender, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other criteria prohibited under controlling federal, state or local law.

Create a Job Alert

Interested in building your career at ATLAS SP? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Employment

Select...
Select...

Education

Select...
Select...
Select...
Select...
Select...

This information is required for employment and background screening purposes.

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
    1. Serve as an employee, officer, director or trustee of any investment manager or client or competitor of Atlas SP; and/or
    2. Hold a position with or serve as an officer, director or trustee of Apollo Global Management, Inc.
    3. Serve as an elected or appointed official at the domestic state, local, or federal level or as a candidate for public office.
    4. Serve as an elected or appointed official of any foreign national, provincial, state, regional, or municipal government.
    5. Hold any position at a domestic or foreign public pension plan.
    6. Hold a senior-level position with a supranational organization, such as the European Union, United Nations, Inter-American Development Bank, or World Bank.
    7. Hold a senior-level position at a domestic or foreign sovereign wealth fund or a state-owned enterprise.
Select...

•    Even if you are not hired into a Covered Associate position, making a political contribution may impact your eligibility for future promotion or transfer into such a role.
•    This restriction applies unless sufficient time has passed, ensuring the Firm is no longer barred from receiving compensation from the applicable government entity.
You acknowledge that the Firm has established policies and procedures governing personal trading and private investments, outside activities, political activities, and licensing and registration. These activities require disclosure upon hire and preclearance before future engagement.
Additionally, by accepting a position at the Firm, you understand that:
•    You may not be able to continue engaging in certain activities due to Firm policies. For example, purchases of single name securities (including single name ETFs) will not be permitted in self-directed accounts in your name or in the name of your spouse/spousal equivalent or member of your immediate family who reside in the same household, or any account over which any of the aforementioned have control, influence, or discretion, unless an exception applies. 
•    Based on your role, certain licenses and registrations may not be required and, therefore, may not be sponsored by the Firm.

Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in ATLAS SP’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.