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Enterprise Solution Consultant

Palo Alto, California

Atomicwork is on a mission to transform the digital workplace experience by uniting people, processes, and platforms through AI automation. Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success.

We’re looking for an experienced Solution Engineer to join our team and help us build our modern service management platform. This is a hybrid postion based in United States. We offer competitive pay to employees and practical benefits for their whole family.

If this sounds interesting to you, read on.

What we’re looking for (qualifications)

We are not big on formal qualifications, and we value hands-on skills. We also enjoy working with people who want to learn new things and feel a sense of responsibility toward their work.

  • 5+ years of pre-sales solution consulting or sales engineering experience.

  • Hands-on knowledge of ITSM, enterprise automation, and enterprise AI is preferred.

  • Proficiency with the Atomicwork platform or technical expertise with other cloud software solutions.

  • Expertise in territory management, including pipeline building and executing strategies with Sales counterparts.

  • Experience collaborating effectively with product management, marketing, partners, and professional services.

  • Willingness to travel within the United States as necessary.

What you’ll do (responsibilities)

  • Provide technical support to sales teams and clients throughout the sales process.

  • Serve as a technical and domain expert for the Employee Workflows product suite, supporting product sales during the sales cycle.

  • Lead discovery workshops to identify customer challenges and demonstrate how our solutions align with their needs.

  • Address product features and technical questions from customers, channel partners, and Atomicwork colleagues.

  • Guide strategic programs in top accounts, including customer journey sessions for the roadmap and outcome agreement.

  • Provide feedback to product management on enhancements that could add value and better meet customer needs.

Why we are different (culture)

As a part of Atomicwork, you can shape our company and business from idea to production. Our cultural values also set the bar high, helping us create a better workplace for everyone.

  • Autonomy: We champion self-direction to deliver customer success, empowering teams and individuals to deliver peak performance.

  • Trust: We unwaveringly believe in our colleagues' positive intentions, approaching every interaction with trust to accelerate execution.

  • Ownership: We demonstrate unwavering commitment to our mission and goals, taking full responsibility for triumphs and setbacks.

  • Mastery: We relentlessly pursue continuous self-improvement as individuals and teams, dedicating ourselves to constant learning and growth.

  • Impatience: We recognize that our world moves swiftly and is driven by an unyielding desire to progress with every endeavor.

  • Customer Obsession: We place our customers at the heart of everything we do, relentlessly seeking to understand their needs and exceed their expectations.

What we offer (compensation and benefits)

We are big on benefits that make sense to you and your family.

  1. Fantastic team —the #1 reason why everybody joins us. ‍

  2. Hybrid work — balance between working from the office and home.

  3. Convenient offices — well-located offices spread over five different cities.‍

  4. Paid time off — Unlimited sick leaves and 15 days off every year.

  5. Health insurance — comprehensive health coverage upto 75% premium covered.‍‍

  6. Flexible allowances — with hassle-free reimbursements across spends.‍‍

  7. Annual outings — for everyone to have fun together.

What next (applying for this role)

  1. Click on the apply button to get started with your application.

  2. Answer a few questions about yourself and your work.

  3. Wait to hear from us about the next steps.

Do you have anything else to tell us? Email careers@atomicwork.com and let us know what’s on your mind.

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